Addictions Administrator

Job Overview
MP Woodhill is a category A/B prison comprising of five residential wings (including a stabilisation unit), a segregation unit, clinical assessment unit, the close supervision centre and reception area. Each area has a group of dedicated healthcare staff committed to improving services and delivery of healthcare to prisoners with a range of complex health problems and diverse ethnic backgrounds.

The Addictions Team helps people in HMP Woodhill who want to break a cycle of addiction to substances such as heroin, club drugs, other types of stimulants or long-term alcohol addiction. It represents the bringing together of a variety of services under one roof to provide a better service to service users. We offer a variety of psychosocial and clinical interventions to support clients throughout their journey in custody, starting from their arrival into prison and through to their release.

Main duties of the job

This is a fantastic opportunity to be part of an integrated substance misuse service combining the elements of education, prevention, treatment and recovery within a prison environment. We are looking for an enthusiastic, self-motivated and organised Band 3 Administrator to complement our Addictions Team.

The post holder should be ready for a new challenge, demonstrate good communication skills and work collaboratively within the multi-disciplinary team. You should have experience of administrative tasks, including minute taking, managing databases, data analysis.

We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible.

Working for our organisation

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond.  We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation.  We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.  We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.  See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

Detailed Job Description And Main Responsibilities

• To provide general administrative support where needed across the Addictions service.
• Responsible for the distribution of post received, ensuring that all correspondence is distributed appropriately and accurately.
• Management of local databases and uploading to national systems, e.g. NDTMS.
• Deal with telephone enquiries, acting as first point of contact for the prison and external agencies, and respond accordingly.
• Ensure information received from other agencies is processed in a timely and confidential manner.
• Produce the daily patient movements list (PMMS).
• Respond to requests for information within set timescales and in line with local processes.
• Scanning and filing to patient records as required.
• Stock management, including ordering of medical and non-medical items.
• To provide statistical information and produce reports as needed.
• To ensure that all local and Addictions service administration systems are followed.
• To demonstrate responsible time management.

Communication:

• To participate in multi-disciplinary meetings, both on-site and in the community relating to client management.
• To develop close links with Primary Care Services and other local partner agencies as required.
• To liaise and communicate clinical information with partner agencies within the strict guidelines/ protocol of shared confidential information between Addictions and the named partner agencies.
• To contribute to the promotion of Team cohesiveness, multidisciplinary working and to work collaboratively at all times with both internal and external colleagues, to achieve healthy and effective communication.

Personal Responsibility:

• To receive management supervision in accordance with local line management arrangements and to undertake professional/clinical supervision as stated in the CNWL Supervision Policy, in relation to clinical work.

Person specification

Education And Qualifications
Essential criteria

• A good level of general education to include O Level or GCSE standard for English and Maths or equivalent.

PREVIOUS EXPERIENCE Paid/unpaid Relevant To Job
Essential criteria

• Previous office and administrative experience.
• Experience and knowledge of Microsoft Office programs.
• Good standard of written and oral communication.

Desirable criteria

• Experience of working within an NHS department or secure setting.

Skills, Knowledge, Abilities
Essential criteria

• Ability to develop and maintain high standards of accuracy and attention to detail
• Ability to prioritise and plan workload to meet deadlines and competing demands

ATTITUDES AND PERSONAL CHARACTERISTICS

Essential criteria

• Willingness to develop own skills and knowledge.
• Ability to maintain quality in own work.
• Flexible attitude to work.
• Able to work autonomously and within a team.