Senior Specialist, Technical Training

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title –
Senior Specialist, Technical Training (Cyber & Information Resilience)

Job Location –
Tewkesbury, UK

Job ID –
31829

About This Opportunity And L3Harris UK
From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide.

L3Harris in Tewkesbury is our HQ for our Intelligence & Cyber International division. In the land domain, our T7 and T4 multi-mission robots deliver next-generation remote capabilities and uncompromised performance. We design and manufacture world-leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counterterrorism.

We are currently looking for individuals with a passion for technology to join our team of Cyber and Information Resilience Subject Matter Experts (SME) to create and deliver training to a range of internal and external customers. Partnering with engineering teams and customer stakeholders to define training requirements for courseware content, design & develop courseware from initial concept through to delivery.

This is a hands-on role including product training delivery and training management. There will opportunity to work on other exciting projects, such as assisting with pre-sales demonstrations, post-sales customer support, maintaining complex solutions in our training fleet and working with engineers on product development.

Please note that although hybrid working may be available, this is dependent on specific projects, and as such may change from time to time. As a result, we cannot guarantee hybrid or remote working for this role. The successful candidate must be capable of full-time on-site presence at our Tewkesbury facility.

A few of our employee benefits are:

• £3,000 to £6,000 DV Bonus – please note this level of clearance isn't essential for this role. This bonus is subject to individual clearance and project requirements – discussed upon application.
• Half day finish on a Friday
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

What The Role Will Involve
The responsibilities of your role will include the following:

• To plan, manage and execute technical training activities ensuring that appropriate staff, equipment and other resources are available and used in an efficient and effective way.
• Delivering training on cryptography solutions to customers at all levels. Predominantly classroom-based instructor led delivery in Tewkesbury or at customer sites.
• Analysing, designing and developing new training course material and updating existing training material.
• Creating supporting documentation such as training course proposals, training plans and student handouts.
• Becoming a product SME on the use of ICI products and complete integrated solutions containing third party partner solutions.
• Be responsible for training pool stock for the cryptographic portfolio, ensuring that the level and quality is maintained and future requirements are planned in line with Company AOP, future Sales and BD forecasting, new product development.
• Assisting in a variety of pre and post sales technical support tasks on behalf of sales or customer support teams, such as product presentations, trials and demonstrations, 1st/2nd line helpdesk technical support, producing quotations and input to bid activities.
• Be prepared to travel internationally for short durations (typically up to 1 week in duration).
• Work closely with sales, engineering and product management through provision of customer feedback and user SME.
• Support the company in the advancement of training capability utilising best of breed delivery methods, technology and 3rd parties to ensure that the training portfolio evolves and supports with the company's strategic ambition.
• Support the company in the definition of Service Level Agreements (SLA's) for all customer training and maintain Key Performance Indicators (KPI's) that monitor achievement of SLA's.
• To oversee the career and learning development of assigned staff, including performance reviews, training, development and objective setting, mentoring trainers to contribute to development.

What You'll Bring
The role requires the following experience and skills:

• Prior experience of acting as a technical SME in one or more of the following areas, IP Networking, Information & Network Security, IP Sec, cryptographic solutions.
• Experience of implementing training programs using instructional design methodology, training from initial concept through design and delivery.
• Establishing a comprehensive technical training strategy and assurance mechanisms, document and apply feedback to improve training delivery.
• Experience of managing day-to-day delivery of training services and supporting other commercial functions such as business development and bid activities driving growth for training services.
• Demonstrable experience of delivering formal classroom-based Instructor led training and/or workplace training.
• Strong interpersonal skills with the ability to manage relationships with internal/external stakeholders.
• Strong knowledge of Microsoft Office suite of tools particularly MS PowerPoint and MS Word.
• Ability to work independently and organise work within schedule and budget constraints.
• Keep track of the latest trends in instructional design and technology enhanced learning, advise stakeholders on growth and innovation within the company's training solutions.

Desirable Skills

• A background within the military or government sectors, and familiarity of military practice on the deployment of cryptographic capabilities would be desirable.
• A formal training qualification such as L3 Award in Education and Training (L3 AET).
• Completion of recognised DSAT courses (Training Needs Analysis, Course Design, Defense Trainer) or a strong practical understanding of DSAT.
• Knowledge of media (graphics, video, animation) production tools and applications (e.g. Adobe creative cloud, Blender, Autodesk Maya etc.)
• Familiarity of E-Learning design principles, technologies and applications (e.g. authoring tools and Learning Management Systems).
• Implementing training systems via non traditional methods (virtual classroom, CBT, E-Learning etc.)

Important to know
Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.