Patient Advisor

6 days ago

Surbiton KT EZ, United Kingdom Central Surgery Full time

Job title: Receptionist - Central Surgery

Work location: Surbiton Health Centre, Ewell Road, Surbiton, KT6 6EZ

Salary: £12.21 per hour

Kingston GP Chambers (GP federation for 20 practices across the borough of Kingston) are supporting Central Surgery to recruit a talented and enthusiastic Patient Advisor.

This role is offered on a permanent basis. The shift pattern will be confirmed based on the successful candidate's availability. It is anticipated, this will be a mixture of early and late starts.

The surgery is based within the purpose built Surbiton Health Centre, and is one of four GP practices based in the health centre and is part of the Surbiton Primary Care Network (PCN).

The surgery provides an excellent level of care to approximately 13,000 patients in the Surbiton area.

The surgery have superb transport links (both rail and bus) and is in close proximity to the A3.

The successful applicant will be joining a well established, strong, supportive reception/admin team, which is supported by a wonderful practice management team as well as GP partners.

Central are ideally seeking someone with previous work experience within a GP practice who is a good communicator and able to provide an excellent level of customer service to patients.

Main duties of the job

  • Greeting patients & welcoming them in to the surgery
  • Answering phone calls to respond to patient queries and managing appointments
  • Liaising with hospitals and Consultants for patient appointment bookings and chasing results
  • Handling incoming patient emails
  • Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
  • Assist in data collection for practice performance indicators.
  • Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
  • Ad hoc administration task

Job Types: Full-time, Permanent

Pay: From £12.21 per hour

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

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