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Spa Assistant Front Office Manager
2 weeks ago
Spa Assistant Front Office Manager (Maternity Cover)
Location: Hoar Cross Hall, Staffordshire
Contract: Full-Time, Fixed-Term Contract (9–12 months)
About Us
At Barons Eden, we pride ourselves on creating exceptional wellness experiences across our award-winning spa and hotel destinations. From luxury treatments to impeccable service, our goal is to make every guest feel truly cared for. Our people are the heart of what we do professional, passionate, and dedicated to delivering excellence every day.
The Role
We're looking for an experienced and motivated Spa Assistant Front Office Manager to join our front-of-house team on a maternity cover contract for approximately 9–12 months. In this pivotal role, you'll support the Spa Front Office Manager in overseeing the daily running of the spa reception and reservations areas, ensuring every guest enjoys a seamless and memorable experience. You'll also assist in the hotel's main reception as and when required, maintaining the same high level of professionalism and guest care across all front-of-house operations.
Key Responsibilities
- Lead, motivate, and support the spa reception and reservations teams.
- Oversee daily operations to ensure a smooth and efficient guest journey.
- Handle guest enquiries, bookings, and payments with professionalism and care.
- Collaborate with other departments to deliver a seamless guest experience.
- Assist in the hotel's main reception as required, supporting guest check-in and check-out.
- Support staff scheduling, training, and performance development.
- Maintain high standards of presentation, service, and compliance at all times.
About You
- Previous experience in a supervisory or assistant management role within a spa, hotel, or luxury leisure environment.
- Strong leadership and communication skills with a passion for exceptional service.
- Organised, calm under pressure, and detail-oriented.
- Confident using booking and CRM systems (e.g., Premier Spa, Book4Time, or similar).
- Professional, approachable, and driven to exceed guest expectations.
Shift Patterns
- 40 hours per week
- 5 days out of 7 per week
Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business including weekends and bank holidays
Why Join Us
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive Rate of Pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day at Eden Hall on work anniversaries.
- Employee Benefits Program.
- Free Parking.
- Refer a friend scheme.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent Induction and training programme.
- Opportunities for professional development and career advancement.
Join the Barons Eden Family
If you're passionate about hospitality and thrive in a people-focused environment, we'd love to hear from you.
Apply today and be part of a team where your talent and care make a real difference — even for a short but meaningful time.
People say you can't choose your family, well we choose you to be part of ours.
INDMANAGE
