Client Service Advisor

1 week ago

StainesuponThames, Surrey, United Kingdom Lawes Consulting Group Full time £42,000 per year

Job Description

Job title: Client Service Advisor (Senior and Junior level required)

Salary:  £42,000

Location: Surrey

PURPOSE OF ROLE
Lawes consulting is working with a respected insurance brokerage to recruit both a Junior and Senior Client service adviser. This role is responsible for delivering high-quality service across both new business and renewals, ensuring clients receive appropriate cover aligned to their needs. The position plays a key part in maintaining client satisfaction and supporting the company's growth as an independent, European-focused insurance group.

RESPONSIBILITIES

  • Maintain client and insurer relationships on a day-to-day basis
  • Process mid-term adjustments and administrative tasks
  • Ensure compliance with internal policies and use of Acturis
  • Broker new business under £10k premium and scheme/facility business
  • Prepare broking presentations and handle invoicing for new business and renewals
  • Liaise with internal stakeholders on broking strategy and client requirements

DAY-TO-DAY

  • Manage client records and update underwriting information
  • Produce broking documentation and renewal reports
  • Handle policy wordings, terms, and risk register updates
  • Support client directors and brokers across placements

EXPERIENCE

  • Experience in a client-facing insurance role
  • Strong understanding of broking processes and procedures
  • Familiarity with Acturis or similar platforms
  • Demonstrated capability in both new business and renewal handling

SKILLS

  • Strong communication and interpersonal abilities
  • High attention to detail and process compliance
  • Ability to manage competing priorities effectively
  • Proficient in Microsoft Office and relevant software tools

If you have the relevant experience or know someone that does please contact me now on or email us

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