Digital Performance Analyst

As a Digital Performance Analyst in DWP's Central Team, you'll work across service development to embed insight and improve outcomes.

You'll collaborate with researchers and data specialists, build performance frameworks, and use tools like SQL, BigQuery, Looker Studio and Power BI to deliver actionable insights. You'll also help define standards and share best practice across our analyst community.

Pay up to £50,296, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

We are looking for a Digital Performance Analyst to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services.

We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

You'll be part of our Data and Analytics function within the Performance Analytics Central Team, working across DWP to embed insight into every stage of service development.

You'll collaborate with User Researchers, Business Analysts and Data Scientists to build a complete picture of our users, systems and services, helping teams design with data and improve outcomes.

You'll develop performance frameworks, KPIs and success measures, and use tools like SQL, Google BigQuery, Looker Studio and Power BI to analyse data and create dashboards. Your insights will help teams meet the Government's Digital by Default Service Standard and design services that deliver real value to users.

You'll also contribute to our analyst community of practice, helping define standards, share best practice and solve problems collaboratively.

What skills, knowledge and experience will you need?

• An affinity for meaningful measurement -
  You're confident developing performance frameworks that go beyond numbers, connecting KPIs, goals, and user needs to the actual value a service delivers.
• Collaborative approach to digital delivery -
  You work well with digital teams, helping them understand and demonstrate the impact of their services. You're familiar with the Government's Digital by Default Service Standard and know how to support teams in meeting it.
• Clear, useful data storytelling -
  You can build dashboards in Looker Studio and Power BI that make data easy to understand and act on. You know how to tailor insights to different audiences and keep things focused on what matters.
• Strong SQL and data handling skills -
  You regularly use Google BigQuery, writing custom SQL to join datasets, run calculations, and feed dashboards with reliable, well-structured data.
• A commitment to shared learning -
  You're keen to contribute to a strong performance analysis community, helping shape common standards, sharing ways of working, and supporting others to grow.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Leeds, Manchester or Sheffield, whichever you prefer.

We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you'll be in the office about 60% of the time, and 40% home working.

We offer competitive pay of up to
£50,296.

You'll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days.

You can also take up to 3 extra days off a month on flexi-time.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture:
  Employer of the Year 2023
  (Women In IT Awards),
  Founders Award for Outstanding Digital Leadership 2023
  (Digital 100)
• Flexible working including flexible hours and family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

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for more information and to start your application.