Knowledge and Communications Coordinator

2 weeks ago

Manchester, United Kingdom Teleperformance Full time
Overview

Job Title: Knowledge and Communications Coordinator

Location: Manchester Hybrid

Contract Type: Full-time

Reports To: Contact Centre Manager

Job Purpose:

The Knowledge and Communications Coordinator will play a key role in ensuring effective internal communication, knowledge sharing, and information management across the DWP UCR contract. This role supports operational excellence by maintaining up-to-date knowledge resources, coordinating internal communications, and facilitating the smooth flow of information between teams, stakeholders, and leadership.

Key Responsibilities:

Knowledge Management

  • Develop, maintain, and update knowledge bases, FAQs, and internal guidance documents.
  • Ensure all staff have access to accurate, timely, and relevant information to support service delivery.
  • Work with subject matter experts and the DWP to capture and document best practices and process updates.

Internal Communications

  • Creation of an effective communication strategy.
  • Coordinate and deliver clear, consistent internal communications across the UC contract.
  • Draft and distribute newsletters, bulletins, and updates to frontline teams.
  • Support the planning and delivery of team briefings, huddles, and virtual town halls.

Collaboration & Engagement

  • Act as a central point of contact for communication between operational teams, stakeholders, and external partners.
  • Gather feedback from staff to improve communication channels and knowledge resources.
  • Support onboarding and training by ensuring new starters have access to key information.

Monitoring & Reporting

  • Track usage and effectiveness of knowledge resources and communication tools.
  • Provide regular reports and insights to leadership on communication engagement and knowledge gaps.
  • Support audits and quality assurance processes by ensuring documentation is current and accessible.

Skills & Experience:

Essential:

  • Experience in a communication, knowledge management, or coordination role.
  • Excellent written and verbal communication skills.
  • Strong organisational and time management abilities.
  • Proficiency in Microsoft Office and digital collaboration tools (e.g., SharePoint, Teams).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Demonstrate creativity in designing and delivering engaging communications using a variety of formats (e.g., infographics, videos, newsletters, digital posters).
  • Develop visually appealing and accessible content tailored to different audiences across multiple platforms, including email, intranet, and digital screens.

Desirable:

  • Familiarity with DWP UC
  • Knowledge of quality improvement or service transformation principles.

Personal Attributes:

  • Proactive and solution-focused.
  • Detail-oriented with a passion for clarity and consistency.
  • Empathetic communicator who can engage diverse audiences.
  • Adaptable and resilient in a dynamic environment.

  • Knowledge Coordinator

    7 days ago

    Manchester, United Kingdom Eversheds Sutherland Full time

    Region- EMEA - Practice group- International Operations - Office- Manchester - Position type- Permanent - Summary - The Team The Eversheds Sutherland Professional Knowledge Team (PKT) is a dedicated team of over 30 knowledge professionals, professional support lawyers and paralegals. The team support the business in all areas of knowledge, including...

  • Brand and Communications Coordinator

    2 days ago

    Manchester, United Kingdom Page Personnel Finance Full time

    Exciting opportunity - Progression opportunities available **Client Details** A leading housing association for over 50 years who provide affordable and high quality housing to the local community **Description** As a Brand & Communication Coordinator, you will be reporting directly to the Senior Brand Manager, responsible for providing support on...

  • Internal Communications Coordinator

    3 days ago

    Manchester, United Kingdom PHMG Careers Full time

    **Internal Communications Coordinator** **Salary: Up to £22,000** **Location: Old Trafford, Manchester** **PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 54 countries and trusted by globally renowned brands such as Audi, Adidas and Coca-Cola. Our success is all down to the talented individuals in our...

  • Director of Knowledge

    2 weeks ago

    Manchester, United Kingdom Pinsent Masons Full time

    With the legal tech market moving at such a fast pace this role is pivotal in helping the firm make good choices and then making the best use of the latest technologies. The role plays a significant part in championing the adoption and effective use of technology in legal services delivery and will design and implement strategies to develop the technical...

  • Director of Knowledge

    2 weeks ago

    Manchester, United Kingdom Pinsent Masons Full time

    Job Description With the legal tech market moving at such a fast pace this role is pivotal in helping the firm make good choices and then making the best use of the latest technologies. The role plays a significant part in championing the adoption and effective use of technology in legal services delivery and will design and implement strategies to develop...

  • Plant Coordinator

    2 weeks ago

    Manchester, United Kingdom Fawkes and Reece Full time

    Plant Coordinator Manchester Full Time and Permanent A new opportunity has arisen for a Plant Coordinator to join a leading contractor based in Manchester. With a dedicated plant yard, they carry their own extensive construction plant and machinery in house which services several large scale construction projectsacross the city centre. The company are a well...

  • Space & Community Coordinator

    3 days ago

    Manchester, United Kingdom Colony Cowork LTD Full time

    **Company description** Colony is a fast growing coworking brand providing shared office space, private office space, meeting rooms and event space. Since opening in 2017 Colony has opened six sites, with more on the horizon! **Job Title: Space & Community Co-Ordinator** **Contracted Hours: Minimum 40 per week** **Annual Salary Range: £24,000 -...

  • Community Alarm Coordinator

    2 weeks ago

    Manchester, United Kingdom ManchesterCityCouncil Full time

    **About The Role**: **Working Hours**: 35 Hours Per Week **Contract Type**: Permanent / Full time **C**losing Date**:18 March 2025 **This Role is Subject to**: **Driving**Licence**- You must always hold a full valid driving licence The Community Alarm and Technology Enabled Care Team is seeking a Coordinator to join the service. This is an exciting...

  • Project Coordinator

    32 minutes ago

    Manchester, United Kingdom Data Communications Company Full time

    **The role**: **Project Co-ordinator** **London or Manchester based** - hybrid working, 2 days office based, 3 days remote **Competitive day rate contract rates, inside IR35** Fantastic opportunity to secure an initial 6 months day rate contract as a Project Co-ordinator based from either London or Manchester on a hybrid working model. The Project...

  • Space & Community Coordinator

    2 weeks ago

    Manchester, United Kingdom Colony Cowork LTD Full time

    **Company description** Colony is a fast growing coworking brand providing shared office space, private office space, meeting rooms and event space. Since opening in 2017 Colony has opened six sites, with more on the horizon! **Job Title: Space & Community Co-Ordinator** **Site Location: Colony Silk Street** **Contracted Hours: Minimum 40 per...