Operations Manager

Job Title: Operations Manager

Location: Malvern College, College Road, Malvern WR14 3DF

Contract Type: 52 Weeks Contract (Full Time)

Salary: up to £50,000pa

Why Join us?

• 28 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels

About the Role:

We are seeking a dynamic and strategic Operations Manager to lead our catering operations across our prestigious independent schools in Malvern. As the senior figure in operations, you will work closely with the leadership team to deliver excellence in service, client relationships, commercial performance, and team development.

You will be joining Holroyd Howe, one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

Key Responsibilities

• Set objectives and be responsible for the day to day running of the location, including supervising the recruitment and selection process to ensure that it effectively meets the need of the location and Holroyd Howe.
• To assess employee performance and recognise training needs and potential as appropriate.
• Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce a suitable action plan based on the results.
• Assess employee performance and recognise training needs and potential as appropriate.
• To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Holroyd Howe.
• Ensuring that Head Office and your Director of Catering receive all appropriate financial information promptly and accurately.
• To ensure that the location adhere to company banking and cash security procedures in line with the company policy
• Ensuring that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures.
• Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regard

Candidate Profile

• Proven leadership experience within contract catering, hospitality, or education sectors
• Outstanding communication and stakeholder management skills
• A commercially focused, data-literate leader with a collaborative approach
• Inspirational leadership style with a track record of building successful teams
• Excellent understanding of compliance, sustainability, food safety, and allergen legislation

We pride ourselves on:

People first

We're a company of individuals, united in doing our best for our clients.

Great food, always

Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.

Food education

We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do

Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.

Fresh thinking

New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.