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Night Manager
2 weeks ago
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
At 1 Hotel Mayfair, London's first nature-inspired, eco-conscious luxury hotel, we believe that travel should be purposeful, thoughtful, and deeply connected to nature. Every guest experience is designed to restore balance, inspire discovery, and reflect our commitment to sustainability and conscious luxury.
The Role
We are currently seeking a dedicated and experienced
Night Manager
to join our Front Office leadership team. As a key figure overseeing overnight operations, you will ensure the seamless running of the hotel during the night, offering guests a warm, safe, and memorable experience — all while guiding and motivating our night team with professionalism and purpose.
What You'll Do
As our Night Manager, you'll lead the overnight operation across all departments, ensuring our guests continue to receive world-class service even while the city sleeps. Your role will include:
- Overseeing all nightly hotel operations with a focus on service excellence and brand standards
- Handling guest relations, requests, and any overnight incidents with care and confidence
- Coordinating with departments including Housekeeping, Engineering, and F&B to resolve issues promptly
- Monitoring team performance and ensuring safety, security, and service procedures are followed
- Supporting financial operations by completing closing procedures and daily audits
- Leading and motivating the night team, providing guidance, feedback, and recognition
- Acting as a senior point of contact for guests and associates during the night hours
What We're Looking For
- Proven experience in a similar Night Manager or Night Supervisor role within a luxury or lifestyle hotel environment
- A confident and calm leader with strong decision-making skills
- Excellent interpersonal and communication abilities
- Sound understanding of front office systems, guest service, and safety protocols
- A natural team motivator who leads by example and upholds the values of the brand
- Passionate about delivering outstanding guest experiences with a sustainable mindset
Why Join Us?
Our Culture Is Caring And Thoughtful, And We Deliver Good-natured And Informed Service, Perfectly Executed To Evoke a Sense Of Fulfillment And Well-being. As a Part Of Our Team, You Can Look Forward To Activities And Perks That Drive Your Passion For Nature Such As
- Designed by Nature work environment
- Free healthy & nutritious meals on duty
- 24-hour Employee Assistance Program
- Flu vaccinations vouchers
- Eye care contributions
- Social events throughout the year
- Wedding and Baby gifts
- Code Hospitality - discounted rate
- Travel season ticket loan & Cycle to work scheme
- Complimentary chiropodist & reflexology treatment
- West End Club - discounts in local shops, hotels, bars and restaurants
- Spa, Food & Beverage discounts ranging from 30% - 50%
- Guest experience stay - enjoy an overnight stay and experience our restaurant and bars
- Opportunities to be involved in charity and community events
- Starwood Hotels & Resorts discounted employee/friends and family room rates
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
Terms & Conditions apply on all benefits
If you're ready to lead with heart, elevate every guest experience, and support a mission that truly matters,
apply now
and join us at 1 Hotel Mayfair — where luxury and sustainability meet, even under the stars.
About Us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
