Client Administration Coordinator

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a
Client Administration Coordinator
to join our
Client Administration
team

Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

We're looking for an organised and proactive administrator to support the onboarding, management, and administration of our client network. Internally known as Client Administration Support, this is a fantastic opportunity for someone to gain hands-on administration experience supporting our InPost clients, while working with key stakeholders like Commercial, IT, Finance, and Legal.

What you'll be doing:

• Maintain accurate client records and ensure audit compliance
• Prepare and distribute client service agreements and variation letters
• Support onboarding of new clients and manage termination processes
• Coordinate legal contracts, import documentation, and rate reviews
• Manage client setup across platforms including Salesforce and our internal systems
• Collaborate with commercial teams to assess new client details
• Contribute to weekly team outputs and process improvements
• Participate in client admin projects and wider business needs

What we need from you:

• Previous admin experience in a fast-paced environment
• High attention to detail with some experience working on systems
• Ability to meet tight deadlines and work within strict SLAs
• Strong customer service mindset and problem-solving approach
• Confident working with diverse stakeholders and balancing competing needs
• Excellent communication and organisational skills
• Professional under pressure and able to handle sensitive information
• Proficient in MS Office and open to learning new systems
• Time management skills with the ability to prioritise effectively

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

Perks of the job:

We love to reward our people for the great work they do:

Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year

More time for you to relax, explore, and enjoy life.

Vitality Health Care

Stay healthy and happy with our top-notch health coverage.

Enhanced Parental Leave

We support you during those precious family moments.

Rail Loan
Commute with ease Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days

Take a paid day to make a difference in your community

Hybrid Working (Role suitability dependent)

We innovate, collaborate and optimise by coming together 3 days per week in the office

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.