Receptionist

1 week ago

Sutton Coldfield B AL, United Kingdom Smile by Smile Full time £1,221 - £14,000 per year

This position will involve:

Provision of all reception and administrative duties necessary to support the staff and activities of the Dental Surgery. The applicant will greet patients and respond to direct, telephone or e-mail enquiries. They will work alongside the dentist and nurse in a supportive role to ensure smooth running of the appointment system and reception. Effective communication skills are essential, to have the ability to maintain a good rapport with patients and staff members and conflict resolution experience are prerequisites to working at this position.

Familiarity with computers is essential as dental office receptionists are required to perform data entry work on an almost daily basis. Experience of medical or dental reception work is a bonus but some experience of reception work is essential.

Main Duties:

  • Answer incoming calls for information on dental procedures.

  • Respond politely using proper telephone etiquette.

  • Schedule appointments.

  • Make follow up calls to patients to confirm them.

  • Greet walk-in patients and provide them with information on dental procedures and practices.

  • Handle necessary paperwork such as dental charts, referrals, appointment cards, and treatment plan forms.

  • Take patients' histories and enter information in the facility's database.

  • Provide patients with information.

  • Explain office policies and dental procedures to patients and families.

  • Collect payments from patients, fill-in cancellations and no show appointment times.

  • Properly store all patient records.

  • Maintain confidentiality of information.

  • Follow up with insurance companies to ensure that claims are paid on time.

  • Organize supporting materials for claims forms and mail or electronically submit claims.

  • Maintain the inventory of dental supplies and equipment.

  • Prepare billing statements properly.

  • Mail overdue statements to patients.

  • Receive, sort, organize and distribute incoming mail.

  • Prepare and send an outpatient referral and thank you letters.

  • Handle petty cash and light bookkeeping activities.

Job Types: Full-time, Part-time

Pay: £12.21-£14.00 per hour

Work Location: In person

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