Customer Advisor

2 weeks ago

Bradford, Bradford, United Kingdom Power Sheds Full time £26,000 - £27,664 per year

Do you want to be a part of something special? Power Sheds are disrupting an entire industry.

  • The Sunday Times 20th Fastest Growing Company in the UK
  • Startup of the year – Winner
  • Real Homes - rated us number 1 best shed
  • Trustpilot - the highest ranked shed company in the world
  • Lloyds Bank National Business Award for 'Best New Business'
  • SME National Business Award Winner for 'Best New Business'
  • Two-time Great British Entrepreneur Award Winners
  • Top 100 Exciting Yorkshire Companies from Business Insider
  • eBay Winner award for innovation

At Power, we have set out to create the greatest garden shed brand in the world. We have been trading since March 2019 and have been growing rapidly. We have two large manufacturing units in Bradford and have joined forces with the BSW group, allowing us to tap into their global structure to enable us to continue with our expansion plans. We make and supply premium wooden garden sheds and log cabins throughout the UK. We anticipate further rapid growth, which means there are huge opportunities for individuals coming into the company at this early stage and to progress. We need people who are willing to learn and love speaking to and helping customers on the phone and via email.

In this role, you will play a key part in a small, busy Customer Service team, working closely with Sales and Logistics as part of the wider office function. This is a varied and fast-paced position, ideal for someone who enjoys speaking with customers over the phone, resolving queries in a positive and efficient manner, and multitasking with ease. You'll be a strong team player with a proactive, can-do attitude, excellent attention to detail, and confidence using computer systems.

Your responsibilities will include but not be limited to:

  • Learning about our products and services to assist customers and agents by phone and email.
  • Supporting customers and agents with pre-sale questions and general enquiries.
  • Handling customer and agent complaints efficiently while maintaining excellent service standards.
  • Managing customer issue resolution to uphold our strong service reputation.
  • Actioning internal procedures such as cancellations, order changes, and basic sales enquiries.
  • Providing back-up support to the Sales and Logistics teams when required.
  • Performing general office administration such as scanning, printing, and data entry.
  • Offering administrative support to other departments as needed.

You'll need excellent communication skills, both verbal and written, with the ability to engage professionally and empathetically with customers. You should be confident and accurate when using computer systems and comfortable working in a busy environment handling multiple calls and emails. Experience with Microsoft Excel, complaint handling, and using CRM systems would be advantageous but is not essential, as full training will be provided.

Send us your CV and a brief cover letter telling us why we should employ you.

Job Types: Full-time, Permanent

Pay: £26,000.00-£27,664.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Profit sharing

Education:

  • A-Level or equivalent (required)

Work Location: In person

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