Director of Membership and Volunteer Engagement

Job title: Director of Membership and Volunteer Engagement
Salary:
On request
Location:
Swindon
Contract Type:
Full-time, permanent
Closing date:
Friday 9th January 2026

We are looking for a Director of Membership and Volunteer Engagement who is responsible for developing strategies that engage, retain and grow our diverse membership community, while also strengthening the impact and reach of our valued volunteer network. The role holder is a confident and adept relationship builder and communicator, comfortable in representing BCS with external stakeholders and with a track record of delivering impactful outcomes through wider internal teams through a matrix structure and through volunteer communities.

Role Responsibilities

• Working with the Product team, represent the needs/wants of current and future members in the development of the BCS membership proposition, in turn ensuring it remains relevant, compelling, and reflective of the needs of IT and digital professionals at every career stage.
• Oversee the support, recognition, and coordination of our extensive network of volunteers, who play a vital role in championing our purpose and driving grassroots activity across specialist groups, branches, and partner communities.
• Oversee the management of our member facility and staff, located in Moorgate, London, ensuring the facility is well utilised and makes a positive contribution to the member value proposition and the bottom line.
• With a strong focus on member value, inclusivity, and engagement, work collaboratively across departments - particularly Marketing, Product, External Affairs and Operations to shape an outstanding member and volunteer experience that aligns with our strategic objectives and reinforces BCS's role as the professional body for IT.

Membership & Volunteer Strategy

• Work across the directorate and organisation, to develop and implement long-term membership and volunteer engagement strategies, covering recruitment, retention, renewal, onboarding, recognition and lifecycle management.
• Align membership strategy with BCS's overall strategic objectives. Member Experience and Value Proposition
• Work with Product and Marketing to deliver and refine compelling value propositions for different member segments (students, fellows, professionals, organisational members, etc.).
• Work with Product to continually review and improve member benefits, services, and offerings to ensure relevance and excellence.
• Oversee onboarding, engagement and renewal journeys, ensuring new members are welcomed, informed, and integrated.

Retention & Renewal

• Monitor member satisfaction, retention and churn; identify risk areas and lead initiatives to reduce attrition.
• Use feedback, surveys, data analytics to understand member needs, pain points, and opportunities.

Recruitment & Growth

• Work with Marketing to identify new target markets and channels to grow membership.
• Work with Marketing and contribute to the development of campaigns and partnerships to attract members.

Communications & Engagement

• Work with Marketing to ensure all member communications are up to date, relevant, targeted, compelling and timely.
• Work closely with Marketing, Communications & Events teams to deliver member events, webinars, networking, and learning experiences.
• Promote community-building and peer-to-peer engagement. Data, CRM & Insights
• Use systems to track membership metrics, engagement levels, renewal pipelines, etc.
• Oversee KPIs/dashboards for membership performance (e.g. growth, retention, engagement, net promoter score, etc.).
• Use data to drive decision-making: segmentation, personalisation, predictive churn analysis etc.

Leadership & Collaboration

• Provide inspirational leadership by upholding BCS values, setting clear expectations, and leading by example to coach and develop others toward excellence.
• Lead, develop, and motivate a team responsible for membership and volunteer engagement.
• Collaborate cross-functionally with other senior leaders: Marketing, Events, Product, External Affairs, Digital, Governance etc.
• Influence internal culture to ensure member-centricity in all parts of the organisation.
• Foster a continuous improvement mindset by encouraging innovation, challenging the status quo, and supporting learning and development within the team.
• Model flexibility and adaptability by remaining open to change, supporting others through transitions, and maintaining focus on outcomes.

Financial & Operational Oversight

• Manage budgets and resources for membership engagement activities.
• Working with Operations and Finance, ensure operational processes and policies deliver excellent member experience.
• Oversee risk areas relating to membership (e.g. data, reputational, regulatory).

Stakeholder Management

• Act as senior champion for members and volunteer members, representing their views within BCS.
• Regularly engage with members and volunteer members at external events.
• Build external partnerships that enhance membership benefits or reach.
• Maintain awareness of sector trends, competitor membership bodies, changes in technology / digital engagement best practices.