IT Technician

Information Solutions Limited is a leading Managed IT Service Provider based in Shrewsbury, delivering reliable technology solutions to organisations across the UK. We pride ourselves on providing exceptional customer service, proactive support, and innovative IT solutions that keep our clients running smoothly.

The Role

We're looking for a skilled and motivated IT Engineer with at least 2 years of experience in IT support and systems management. You'll be part of a friendly, knowledgeable team providing remote and on-site support to our client base. This role is ideal for someone eager to develop their skills within a dynamic and growing business.

Key Responsibilities

• Provide 1st and 2nd line support to end users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Administer and support Microsoft 365 (including Exchange Online, SharePoint, and Teams).
• Manage user accounts, devices, and security through Active Directory or Microsoft Entra ID (Azure AD).
• Install, configure, and maintain Windows desktops, laptops, and servers.
• Troubleshoot and support Microsoft Office applications.
• Assist with IT system upgrades, migrations, and project rollouts.
• Maintain documentation of system configurations and client environments.

Skills and Experience

• Minimum 2 years of experience in an IT support or engineering role (MSP experience advantageous).
• Strong knowledge of Microsoft 365 administration and Entra ID.
• Excellent understanding of Windows 10/11 and common hardware troubleshooting.
• Familiarity with Active Directory, networking fundamentals, and remote management tools.
• Strong customer service and communication skills.
• Full UK driving licence (desirable for on-site visits).

Personal Qualities

The successful candidate will:

• Have a strong customer service mindset, with the ability to stay calm and professional under pressure.​
• Be an excellent communicator, able to explain technical issues in clear, non-technical language to end users.​
• Demonstrate solid problem-solving skills and a methodical, logical approach to troubleshooting.​
• Show high attention to detail and take pride in delivering reliable, high-quality work.​
• Be adaptable and eager to learn, keeping up with new technologies and changes in Microsoft 365 and related platforms.​
• Work well as part of a team, while also being self-motivated and able to manage their own workload and priorities.​

What We Offer

• Competitive salary and performance-based bonus.
• Opportunities for training and professional development.
• Supportive team environment with varied, engaging work.
• Company pension and other benefits.

If you're passionate about technology and enjoy solving problems in a fast-paced environment, we'd love to hear from you.

Job Type: Full-time

Pay: £28,000.00-£33,000.00 per year

Benefits:

• Company pension
• Referral programme

Experience:

• IT Technican: 2 years (required)

Language:

• English (required)

Location:

• Shrewsbury SY2 5DE (preferred)

Work Location: In person