Sales consultant
2 weeks ago
Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth. We have 16 inspirational showrooms across the UK and we currently have numerous vacancies across our sites & showrooms.
Sales consultant
Cardiff
About the role
The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.
Duties include:
– Providing expert advice about our range or products to meet the design brief of the client.
– Seeking solutions to customers tile projects, seeking out the best product from our range.
– Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery.
– Work as part of a fast paced and close team offering product and technical advice.
– Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.
About you
You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range.
We look for people that thrive in a sales and customer focused environment, have an eye for design and colour and pride themselves on providing the highest level of customer service when liaising with customers. You will be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.
In return Mandarin Stone offers a competitive salary and great teams and working conditions in a non-target driven environment with the emphasis on customer service.
Showroom hours
Showroom hours are Monday – Saturday 9.30am – 5.30pm and 11.00am – 4.00pm Sundays. The working hours are 5 days, scheduled across 7 varying from week to week.
Benefits
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:
– 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
– A day off on your birthday each year to celebrate you, after qualifying length of service
– Public / Bank Holidays and Christmas Eve off each year
– Access to our Employee Assistance Programme
– Cycle to Work Scheme
– Optional Pension Scheme, to help you save for the future
– Enrolment into the company sick pay scheme after qualifying period
– Death in Service
– Private Health Care after three years' service
– One free eye test, every two years for employee's using display screen equipment
– Employee Discount
– Travel costs when travelling beyond your remit
– Access to lots of perks and discounts through our Bright HR app
– Induction and training
We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:
– An Employee Assistance Programme
– Access to trained Mental Health First Aiders
– Celebrations of awareness days, we celebrate everyone at Mandarin Stone
How to apply
Please email your CV to
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