Customer Care Coordinator

23 hours ago

Dartford DA QH, United Kingdom Bellway Homes Full time £20,000 - £35,000 per year

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Thames Gateway Division, located in Dartford is looking to recruit a Customer Care Coordinator to join the Division's Customer Care team.

The Role

This role reports of the Division's Customer Care Manager.

Principal accountabilities of the Customer Care Coordinator role include:

  • Ensure all calls received into the department are managed appropriately and issues are logged.
  • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
  • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
  • Maintain the relevant Customer Care log/monitor.
  • Check invoices and forward for payment.
  • Liaise with the Buying department to order materials as and when required.
  • Ensure defects are reported to sub-contractors on a regular basis.
  • Arrange completion of end of defect works for Housing Associations.
  • Liaise with Site Teams to ensure remedial works are completed within timescales.
  • Liaise with Sales Teams to ensure customer queries are answered.
  • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

Experience

  • Experience of working as an Administrator in a fast paced environment.
  • Experience of working within the construction or house building sector is desirable.

Qualifications and Training

  • GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

  • Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
  • Ability to liaise with internal and external personnel
  • Good administration skills with the ability to coordinate numerous issues during the working day
  • Able to work to deadlines in a fast paced environment
  • Ability to work on own initiative
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
  • Committed to diversity and inclusion

The Role and Working Conditions

  • Willing to be flexible in respect to day to day duties and hours worked
  • Ability to travel to all development sites, including the divisional office
  • This role requires occasional Saturday working from 09:00am - 13:00pm

In return we can offer you:

  • Competitive salary
  • Competitive annual bonus
  • Contributory pension scheme
  • 25 days holiday, plus bank holidays
  • Access to discounts and benefits portal
  • ShareSave Scheme
  • Cycle to Work Scheme
  • Life assurance
  • Holiday Purchase Scheme
  • Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.

Job Types: Full-time, Permanent

Work Location: In person

  • Customer Care Coordinator

    2 weeks ago

    Dartford, United Kingdom Bellway Homes Careers Full time

    Customer Care Coordinator At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we...

  • Customer Care Coordinator

    10 hours ago

    Dartford, United Kingdom Fawkes & Reece London Full time

    A large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period. Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to their customers throughout their warranty...

  • Customer Care Coordinator

    2 weeks ago

    Dartford, United Kingdom Bellway Homes Careers Full time

    Customer Care CoordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference...

  • Customer Care Coordinator

    3 weeks ago

    Dartford, United Kingdom Bellway Homes Full time

    Customer Care Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects...

  • Care Coordinator

    1 week ago

    Dartford, United Kingdom Helping Hands Home Care Full time

    Location: Dartford **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...

  • Customer Care Coordinator

    2 weeks ago

    Dartford, United Kingdom Bellway Full time

    At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to...

  • Care Coordinator

    2 weeks ago

    Liverpool L DA, United Kingdom Rainbow Care Solutions Full time £25,000 - £35,000 per year

    Join Rainbow as a Care CoordinatorRainbow Care Solutions is a long‑established, CQC‑registered home care provider with over 20 years' experience helping adults live safely and independently at home. We deliver person‑centred domiciliary, complex, live‑in and supported living care, with reliable staffing and digital care planning to ensure safe,...

  • Care Coordinator

    5 days ago

    Dartford, United Kingdom Retons Care and Training Services Ltd Full time

    Retons Care and Training Services provides high-quality and flexible domiciliary care for adults who require various care needs in their homes and we are currently looking for a care coordinator. **Salary**: 20k per year ( excluding mileage if driving) **Job Type**: Part-time **Salary**: £20,000.00 per year **Benefits**: - Company car Schedule: -...

  • Care & Recruitment Coordinator

    24 hours ago

    London DA DZ, United Kingdom Chime Care Full time £25,000 - £27,000 per year

    OverviewWe are seeking a dedicated and detail-oriented Care and Recruitment Coordinator to join our dynamic team.In this role, you will play a pivotal part in assisting with the day-to-day operations of the business. Leading the recruitment process, ensuring a seamless experience for both candidates. Your expertise in lead generation, relationship...

  • Construction Customer Care Coordinator

    1 week ago

    Dartford, United Kingdom Bellway Full time

    A leading house builder located in Dartford is seeking a Customer Care Coordinator to join their team. The ideal candidate will manage customer calls, coordinate maintenance issues, and liaise with various teams to ensure customer satisfaction. A strong administrative background, along with excellent communication skills, is required. Experience in the...