Systems and Operations Analyst

2 days ago

Hitchin, Hertfordshire, United Kingdom LV= Full time

We have a fantastic opportunity for a proactive and analytical individual to join us as a
Systems and Operations Analyst.

The role is offered on a fixed-term basis of 12 months and will be based out of our Hitchin office. This role could be suited to a graduate (or equivalent) that has experience of using VBA tools and Microsoft Access as part of their degree or previous roles.

You'll support and maintain our Office 365 Visual Basic Access tools, monitor business processes, and deliver process improvements. You'll work with stakeholders to identify opportunities and help standardise approaches across the business.

Key Responsibilities


•Maintain, troubleshoot, and update existing VBA tools to support daily business operations.


•Collaborate with managers and SMEs to understand, identify and prioritise process improvements.


•Lead process reviews, providing documented recommendations summarising the benefit and considerations.


•Drive implementation of changes with ongoing engagement from SMEs and managers, ensuring solutions support long-term adoption.


•Design and test potential process changes with key stakeholders to ensure successful implementation.


•Ensure risk management is embedded in improvements and recommendations and promote compliance with all relevant policies.


•Monitor regulatory and market developments and assess the impact on potential benefits of a change.


•Ensure that effective relationships are established and maintained across the team and wider departments.


•Monitor and analyse operational activities and challenge the status quo to help improve efficiency and resolve issues.


•Compile and report on process improvement activities.

About You


•Proficient in Microsoft Access, VBA programming, and solution design, ideally including maintaining and correcting macros and ribbons.


•Strong analytical, organisational, and MS Office skills; knowledge of document management and security.


•Experienced in process improvement and delivering change in complex, customer-focused environments.


•Able to balance conflicting priorities, work under pressure, and meet strict deadlines.


•Excellent communication, influencing, and relationship-building skills with all levels.


•Proactive, adaptable, and focused on customer outcomes and continuous improvement.

Rewards & Benefits

This role is a Band B in the LV= Structure.

At LV= Life and Pensions, you'll go above and beyond to do the right thing for our customers. We'll reward your hard work with an attractive, competitive salary and benefits package, which includes:


•26 days' holiday – increasing after two years of service to 28 days


•The opportunity to buy or sell up to five days of holiday


•An annual bonus scheme based on company and personal performance


•Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance


•Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)


•Group Life Assurance of four times your basic pay to your dependents (you'll have the option to increase this to 8 x cover)


•Group Income Protection, if you enrol into the pension scheme and reach 5 years of service


•Employee Assistance Programme (EAP) service for support when you need it


•Virtual GP service


•Shared parental leave


•Up to 20% discount on our life products for you and your immediate family.

About Us

We're proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Please note that any successful internal colleagues will be offered a secondment opportunity. The secondment policy is available on the intranet for internal colleagues.

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