Shop Manager

Woking & Sam Beare Hospice are pleased to announce the following position:

Shop Manager (West Byfleet)

We are a patient-centred charity that delivers palliative and end of life care to those with advanced life-limiting illnesses, who live in Northwest Surrey. We care for patients and provide support to families and carers in the community as well as in our In-Patient Unit and Well Being Centre at the Hospice.

You will, therefore, be joining a passionate and dedicated team of professionals that make a real difference to the families across Surrey community.

"A career within the Hospice is fulfilling and exciting, working with amazing people all of whom are extremely passionate at what they do. I genuinely feel supported to make a difference to the work we do and being the best that we can be."

Retail Colleague

A successful Shop Manager (West Byfleet)will have:

· Proven experience in a Retail Management position/or similar role

· Retail fashion experience

· Strong leadership & people management skills

· Customer service experience

· Ability to plan, organise and prioritise tasks

· Numeracy and IT skills

· Excellent communication and interpersonal skills

· Ability to create an effective working relationship with Hospice staff and volunteers

A successful candidate will also have:

• GCSE English and Maths (or equivalent)
• Ability to meet the needs of customers and donors in order to maximize sales in the Hospice's shops
• A commitment to supporting Woking & Sam Beare Hospice in their role of provision of palliative care to our community
• Flexible approach to working hours and days
• Willingness to work in other shops as required
• Physical fitness to perform the duties of the role as there is a need to lift on a frequent basis, items of various sizes and weights.
• The legal right to work in the UK

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Non-Clinical Staff Benefits

We are passionate about our colleagues' careers. Along with our commitment to provide every colleague with a personal development plan to achieve their vocational goals, we provide the following industry leading benefits:

Annual Leave: All staff start with 27 days, increasing to 29 days after 5 years' service, and 33 days after 10 years' service.

Bike2Work Scheme: Supports staff to cycle to work through purchasing bikes and accessories with tax savings.

Blue Light Discount Card: Staff can apply for a Blue Light card that offers discounts across 15,000 retailers.

Death in Service: A payment for your family or beneficiaries in the unfortunate event of death whilst employed at the hospice. It's a way to support your loved ones financially during a difficult time.

Discounted Complementary Therapies: Our Wellbeing Team offer discounted therapies to all members of staff including massages and reflexology and Staff Wellbeing Days.

Employee Assistance Programme: This encompasses comprehensive support for employees' physical, mental and financial wellbeing, offering a range of services for employees and their families. These include confidential access 24/7 to a helpline and GP service, counselling services and bereavement support.

Enhanced Schemes: including occupational sick pay, maternity, paternity and adoption pay.

Eye Care Vouchers: Specsavers vouchers for annual eye tests and contribution towards glasses if required for screen work.

Flexible Working: We offer flexible working opportunities including working part time depending on the role.

On Site Free Parking (Goldsworth Park): Available in the car park opposite the Hospice

On Site Café and Wellbeing Gardens : At the hospice, there's an-onsite café serving fresh, affordable meals, and you can enjoy our beautifully landscaped gardens lovingly maintained by our volunteer gardeners.

Pension Scheme: Hospice staff can join Royal London with a 4% employer contribution.

Training & Development: We have a dedicated education and training team to support development opportunities across the hospice including apprenticeships, professional qualifications and more.

The closing date is 5th December 2025. However, we will be interviewing during the advertising period and reserve the right to make an appointment before the closing date, so early applications are encouraged.

Job Type: Full-time

Pay: £24,969.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Referral programme
• Sick pay
• Store discount

Work Location: In person

Application deadline: 05/12/2025