Out of Hours Residence Manager

Vacancy ID

12169

College/Exec Group

Estates

Location

CCW - Peckham Road, London UK

Salary

£40,199 - £49,072 per annum

Contract

Permanent

Hours

35

Apply by

7 December 2025, 11:55 pm

The opportunity
Opportunity to use your accommodation and tenancy management experience to play a key role ensuring University of the Arts London (UAL) halls of residence remain safe and secure and provide a supportive environment for students to reside in.
As Residence Manager, you will act as a main point of contact for accommodation services, providing onsite support to staff members and students alike, covering a variety of tenancy management matters and reporting health and safety concerns to UAL Accommodation Services.
Working from 8pm to 1am on Fridays alongside 8pm to 7am Saturdays, Sundays and Mondays - you will be required to travel to UAL accommodation sites throughout London to provide onsite support, assisting the Senior Residence Manager in the delivery of operational services and managing a varied team of staff.
You will also assist the Senior Residence Manager with monitoring the performance of accommodation partners, such as heating and water suppliers and maintenance contractors.
Your profile
You will need relevant experience of accommodation/tenancy management and associated activities, such as breaches of contract, disciplinary actions, inventory checks and damage charge management, in addition to service management experience, such as maintenance, regulatory testing and building defects.
You will also need knowledge of accommodation management software, alongside familiarity with CCTV software management systems, in addition to familiarity with keycard security access systems.
The ability to lead and motivate staff, such as Residence Assistants, is essential, as is the ability to build and maintain positive relationships with students and staff.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.