Fraud Officer

Details
Reference number

438865

Salary

£32,137

National - £32,137

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

DWP - Counter Fraud, Compliance and Debt

Type of role

Investigation

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

15

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Harrogate

About the job
Job summary

Within the Counter Fraud, Compliance and Debt Directorate (CFCD), we work to reduce fraud, error, and debt, to protect the public purse.

As a Fraud Officer, you'll be at the forefront of tackling fraud within the benefits system, conducting thorough interviews and reviews, pursuing all reasonable lines of enquiry, and taking corrective action on benefit awards where necessary.

We offer a role where you can learn, progress, and maintain a healthy work-life balance while making a real impact.

Job description

As a Fraud Officer you will:

• Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.
• Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.
• Collaborate with teams and external partners—promoting fraud awareness within DWP and engaging effectively with business partners.
• Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.
• Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.
• Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.

Person specification

We're looking for individuals who:

• Have strong communication and leadership skills, engaging effectively with colleagues and external partners.
• Possess excellent organisational and decision-making abilities to manage complex tasks.
• Are confident in presenting information professionally to diverse audiences.
• Pay attention to small and subtle detail and are able to identify discrepancies or inconsistencies across very detailed types of evidence e.g. identify documents that are potentially not original or official.
• Work well both independently and within a team to achieve shared goals.
• Can handle sensitive situations, including interactions with challenging or vulnerable individuals.
• Demonstrate energy, positivity, and adaptability in delivering outcomes and driving change.
• Are willing to travel, if required, based on business needs.

Join our Webinar Event - Discover Your Future as a Fraud Officer
This session provides an opportunity to learn about the role, ask questions and determine if a career with DWP CFCD is right for you.

Date: Wednesday, 10th December 2025

Time: 1pm – 2pm

Role: EO Fraud Officer – Harrogate

Please click on the link to register for the session:

438865 Fraud Officer Harrogate- Candidate Information Session

Candidate pack

We want you to feel fully informed and confident as you take the next step in your career. We encourage you to take the time to review the candidate pack attached below. It could be the beginning of a rewarding and meaningful chapter in your professional journey.

Learning requirements

Government Counter Fraud Profession (GCFP)

At DWP, we are committed to developing a skilled and professional workforce. Fraud Officers are required to attain and maintain Practitioner-level membership of the Government Counter Fraud Profession (GCFP) through an annual self-assessment, demonstrating their expertise in the role. We support all post holders with structured learning pathways and workplace adjustments to help them succeed. Failure to achieve Practitioner-level membership may result in DWP seeking an alternative role for you.

By applying, you confirm that you have read and understood the professional requirements of the role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Leadership

Benefits

Alongside your salary of £32,137, Department for Work and Pensions contributes £9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.

**The deadline for your full application is 23:55 on 16th December 2025**

Stage 1 – Application - Please complete the first stage application form.

Stage 2 – Test - After submission of the first stage of your application you will be invited to complete a Casework Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for a fully completed application is 23:55 on 16th November 2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Online tests - Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on Sunday 14th December 2025. There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected.

Impact for candidates - Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime.

Stage 3 - Written Application and Sift You will be asked to complete a personal statement detailing the relevant skills and experience you can bring to the role in no more than 750 words, please carefully consider the questions below.

• Explain how you have conducted a robust and challenging interview or conversation either via telephone or face to face and achieved an outcome (Lead question).
• Describe when you analysed a range of information sources to make a difficult decision.
• Can you detail when you have had to prioritise your workload in line with conflicting and changing priorities?

You will also be asked to complete a CV with details of your education, professional qualifications and full employment history.Your CV will not be formally assessed so please put the main evidence of your skills into your personal statement. Your CV will be used to add context to your personal statement. Should a large number of applications be received, an initial sift may be conducted using the lead question. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.

The sift is scheduled to be held from 17th December 2025 to 30th January 2026.

Stage 4 - Interview

If you pass the written application sift with the required score you will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account.

Interviews will be conducted face to face and where possible, at the location listed in the Candidate Pack (slide 2). Candidates may need to travel to other locations if required.

If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so.

Interviews are scheduled to take place from 23/02/2026, please note that these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00.

Communications will be electronic and/or by SMS/telephone therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If you wish to opt out of SMS messages, please email this address, including the vacancy reference and your candidate ID CFCD..GOV.UK. As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback.

Preparing for the Interview

The interview will take approximately minutes and will consist of behaviour and strength-based questions.

A blended interview aims to be more of a conversation offering a more inclusive approach. The behaviour and strength-based questioning explores what you, the candidate, can and have done, but also your potential.

Behaviours

You will be assessed against the Civil Service Behaviours listed at level 2.

An example of a behavioural question would be "Tell me about a time when you have had to deal with a difficult customer."

It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model to explain:

• WHO - What it was? How you approached the work/situation? What the Outcomes were, what did you achieve? or
• STAR - What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?

Strengths

It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

If high application volumes are received, the benchmark for candidates to proceed at any stage of the process may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all DCS candidates who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Stage 5 - Offer - After all interviews are completed, you'll be notified of the outcome by email. Offers are made in merit order, considering your location preferences and business needs. If your preferred locations are unavailable, you may be offered an alternative. If you can't accept this, you'll be placed on a reserve list if one is held.

Successful candidates will receive a start date after security checks are complete. Start dates are anticipated for April/May 2026.

**Please note that these dates are indicative and may be subject to change.**

Please note the following:

• Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
• Where high application volumes are received, the benchmark for candidates to proceed at any stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all DCS candidates who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
• Communications will be by email/phone/text, so please check your Civil Service Jobs account and junk/spam folder regularly.
• If you withdraw your application at any stage, it will not be progressed any further.

Important information

Location

Check slide 2 in the candidate pack for the list of available locations. Apply only for roles where daily travel to your home office would be practical. This role is UK-based and cannot be worked overseas.

Relocation costs are not covered. Make sure the location works for you before applying

Hybrid working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Hybrid working will not commence until any training and consolidation period has been successfully completed.

Working pattern

We strive to balance flexibility with operational requirements to support our teams effectively.

• We consider part-time, part-year, term-time, compressed hours, and job-sharing arrangements, but must meet business needs.
• Existing part-time contracts–We aim to honour existing part-time contracts, though working days and daily hours may change.
• Full-time training commitment– alternative working patterns begin after completing required training and consolidation. This ensures you gain the knowledge and skills needed to excel in your role before transitioning to your agreed working pattern.

Hours of work

A full-time DWP workweek is 37 hours, with potential shifts during:

Monday to Friday: 7:45am – 8:00pm and Saturday: 8:45am – 5:00pm

Your working pattern will be agreed upon with managers and reviewed as needed. Advance notice of your personal schedule will always be provided.

Learning and Development

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work-based qualification, such as an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development.

The qualification can be undertaken in work time. You agree to take this job on the basis that you may be required to undertake a work-based qualification; your failure to participate fully in the professional programme, once appointed, may be a breach of your employment contract.

If DWP determines the qualification is no longer necessary, you will be released from the obligation. We invest in your potential so you can build a rewarding and successful future with us

Further Information

At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

Find out more about working for DWP on the DWP Careers Hub.

Reserve List

A reserve list may be held for a period of 3 months from which further appointments can be made.

If you are placed on a reserve list but we cannot immediately offer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Disability Confident Scheme

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Reasonable Adjustments

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)

The Civil Service values honesty and integrity and expects all candidates to abide by these principles.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Examples of plagiarism can include:

• Presenting the work, ideas and experience of others as your own
• Copying content or answers from an online or published source that is not your own

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Disclosure and Barring Service and Internal Fraud Database Checks

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If successful and transferring from another Government Department, a criminal record check will be carried out.

Important

New entrants are expected to join on the minimum of the pay band.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP's Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate's failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : CFCD RECRUITMENT TEAM
• Email : CFCD..GOV.UK

Recruitment team

• Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR..GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

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