Performance Account Manager

At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We're a modern global agency bringing together media, data, technology and talent to make brands perform.

Our business is purpose driven. In March 2022, we were named Ad Age's first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We're proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact.

When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace.

Assembly is poised for its next chapter of growth. We're a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking.

The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this – we're building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values:

Show Up: actively contribute to a space of personal and collective growth

Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change

Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination.

We look forward to meeting you and to discussing how we can grow together.

We are seeking a dynamic and results-driven Performance Account Manager to join our team. The ideal candidate will be responsible for managing client services relationships and optimizing our clients' digital marketing campaigns to achieve their business objectives. This role requires a strategic thinker with strong analytical skills, a deep understanding of digital marketing channels, and the ability to build and maintain strong client relationships. We work very closely with our channel activation teams to ensure best practice is taking place for our flagship tech client.

Client Relationship Management:

Serve as the point of contact for assigned clients, ensuring high levels of client satisfaction and best performance and efficiency across the account.

Work very closely with client lead, assisting, developing and maintaining  strong relationships with clients on digital performance roadmaps and maturity scores.  

Understand clients' business goals, challenges, and industry trends to provide performance planning insights and initiative.

Organise all client account management duties using project boards and stakeholder management.

Performance Analysis and Reporting:

Monitor, analyse, and report on campaign performance metrics using channel platforms and taxonomized data in BI dashboards. Ensure the dashboard is user friendly working with the BI teams.

Provide clients with regular performance reports, story telling insights and optimisation recommendations and improvements with weekly reports, QBRs and washups.

Use data-driven insights to inform strategic decisions and optimize cross-channel campaign performance with the teams.

Continuously outperform and achieve client KPIs, be laser with numbers and understand MMMs feedback.

Campaign Process and Management:

Develop media proposals and plans, manage comprehensive digital marketing strategies across various channels, including PPC, social media, display advertising and general digital ecosystems.

Oversee campaign pipelines, ensuring minimal delays for launching and help problem solve.

Conduct A/B testing with the team and other optimization techniques to enhance campaign effectiveness.

Collaboration and Coordination:

Support the client lead with on client servicing duties, deliverables and stakeholder call attendances.  

Work closely with internal activations teams to ensure campaigns are executed with best practise and guidelines process is followed for example media plans, benchmarks and taxonomy.

Coordinate with external partners as needed to support campaign ideation, awards cases, and competitor roadmaps such as Google, Bing, Meta, Tiktok, Linkedin, Reddit, Amazon, Teads etc.

Stay up-to-date with the latest digital marketing trends, tools, and best practices.

Budget Management:

Manage client budgets effectively, ensuring that campaigns are delivered within budget constraints.

Oversee daily spends to ensure accuracy and minimal mistakes.

Understand how multiple POs work and balance sheets checkers are in place.

Ensure all team financial reconciliations are completed on time and accurate.

• Analytical Skills: Proficiency in analysing performance data and providing actionable insights.
• Adaptability: Ability to manage multiple projects and adapt to changing priorities.
• Presentation: Must show confidence for this flagship tech client
• Strategic Thinking: Ability to develop and implement long-term digital marketing strategies aligned with client goals.
• Client Focus: Commitment to understanding and meeting the needs of clients.
• Communication: Strong verbal and written communication skills.
• Technical Proficiency: Familiarity with digital marketing tools and platforms.

3+ years of experience in digital marketing, account management, or channel specific role.

Strong proficiency in excel required

Proven track record of managing and optimizing digital marketing campaigns

Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.

Excellent communication and interpersonal skills.

Skills in digital marketing tools such as Google Ads, Facebook Ads Manager, Google Analytics or Adobe

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Certification in Google Ads, Google Analytics, Blueprint or similar is a plus.

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.