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Workday Admin

2 weeks ago

London, Greater London, United Kingdom Oliver James Full time £40,000 - £60,000 per year

Oliver James is delighted to be supporting a leading Financial Services organisation as they look to appoint a Applications Support Analyst to their expanding Application Operations team.

This role is ideal for someone who loves being at the heart of a busy technology ecosystem, someone who enjoys solving problems, building strong relationships, and keeping critical business applications running smoothly. You'll be a key point of contact for users, suppliers, and managed service partners, ensuring issues are triaged efficiently and resolved within agreed SLAs.

Alongside day-to-day support, you'll play an important role in system maintenance, upgrades, knowledge sharing, and continuous improvement across a variety of applications, particularly Workday and its finance modules.

What You'll Be Doing

  • Delivering optimisations and changes to Workday configuration (training can be provided to upskill to preforming configuration)
  • Resolving issues and driving improvements across Finance systems, including Workday Financials
  • Providing technical support to internal users and liaising closely with third-party suppliers
  • Building and maintaining strong relationships with stakeholders across the business
  • Owning your objectives and contributing positively to the team's culture and values
  • Co-ordinating UAT and supporting system changes in partnership with AMS providers
  • Ensuring all tickets are logged, progressed, and resolved in line with internal processes
  • Monitoring and following up on tickets escalated to external suppliers
  • Working consistently within established operating procedures
  • Managing user expectations with clear communication and honest timelines
  • Identifying recurring issues and collaborating with internal teams and suppliers to implement sustainable solutions
  • Supporting governance and change control requirements across third-party activity
  • Coaching and mentoring junior team members

What You'll Bring

  • Strong ability to identify root causes and select appropriate solutions
  • A quick learning mindset with the ability to absorb new systems and processes
  • Confident handling and resolving technical queries
  • Working knowledge of ITIL and experience using service desk/ticketing tools
  • Ownership of customer queries from start to finish
  • Proven experience supporting a range of business applications
  • Hands-on experience with Workday; either as an analyst/SME or as a specialist end user in Finance or Payroll
  • Understanding of Accounts Receivable, Accounts Payable and General Ledger processes
  • Excellent stakeholder-management skills across technical and non-technical groups
  • Experience collaborating with third-party suppliers

Apply Now