IT Operations Support

7 days ago

Hockwold cum Wilton, Norfolk, United Kingdom Mitsubishi Chemical Group Full time £25,000 - £50,000 per year

The Mitsubishi Chemical Group is a speciality materials provider with an unwavering commitment to forging innovative solutions. We possess extensive expertise and leadership in material science within the core market segments of Mobility, Digital, Food and Healthcare. By providing advanced chemistry-based solutions our 70,000 employees enable industry transformation, develop technological advancements, and create more fruitful lives for the global population.

About the role:

The Site IT Operations Support provides quick assistance with common technical issues, manages support tickets, and helps users with basic hardware and software needs to ensure a stable and user-friendly IT environment. It also supports onboarding/offboarding processes and maintains accurate asset records to keep operations running smoothly.

Your Responsilities:

  • Deliver first-level and limited second-level service desk support, taking ownership of assigned incidents and service requests
  • Ensure timely responses and maintain clear, detailed ticket documentation for all communications and troubleshooting steps
  • Monitor system performance, manage user accounts and configurations, and resolve hardware, software, and basic network issues
  • Escalate complex or unresolved problems to Site Operations Engineers or relevant CoE teams
  • Maintain support documentation and assist with IT asset management while providing basic IT guidance to end users

Your Qualifications and Skills:

  • Completed IT apprenticeship or at least two years of professional IT support experience
  • Strong knowledge of Microsoft Windows and Microsoft 365, plus basic Entra ID user and group management skills
  • General understanding of TCP/IP networking, standard workplace hardware, and familiarity with IT ticketing systems
  • Awareness of essential IT security practices and common troubleshooting methods
  • Practical, hands-on problem solver with broad interest in IT and willingness to engage in continuous learning
  • Team-oriented, adaptable, communicative, and customer-focused, with the ability to follow processes and escalate when necessary
  • Confident in Microsoft 365, Windows environments, collaboration tools, and quick to adopt new digital technologies

What could you expect:

Our corporate culture is based on the values of integrity, respect, bravery, collaboration, and persistence, we call it "Our Way". With our approach, together we can shape a more sustainable, progressive and brighter version of the world.

We believe in the power of people with diverse values, viewpoints, and expertise. Our aim is the wellbeing of people and the planet – a concept we call KAITEKI. We are committed to creating an inclusive and diverse environment.

Are you curious about this position? Become part of our team and contribute with your talents. Send us your application via our Application Portal.

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