Customer Services Supervisor

Job Title: Customer Services Supervisor

Location: Wareham, Dorset

Compensation: £33,519 + Benefits

Role Type: Full time / Permanent

Role ID: SF68460

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Supervisor at our Bovington, Dorset site.

The role

As a Customer Services Supervisor, you'll have a role that's out of the ordinary. The role ensures delivery teams are fully equipped with the right people, tools, and processes to safely and effectively achieve planned outcomes.

Day-to-day, you'll have the following responsibilities:

• Lead by example, consistently demonstrating alignment with Babcock Principles and values
• Manage the full employee lifecycle, from recruitment and onboarding to exit processes
• Oversee employee relations matters, including disciplinary actions, grievances, and welfare support
• Support the leadership team by ensuring policy compliance and contributing to site plans that enhance staff productivity and operational efficiency.

This role is full time working 37 hours per week and is based on site at Bovington, Dorset site.

Essential experience of the Customer Services Supervisor:

• Proficient in PC use with hands-on experience in data management and reporting tools, including Microsoft Office, SharePoint, ERP systems, JAMES, and Clarity
• Demonstrated ability to lead and manage both individuals and teams effectively
• Strong background in customer service, with proven success in customer-facing roles and stakeholder engagement.

Qualifications for the Customer Services Supervisor:

Educated to Level 2 standard within the National Qualifications Framework (NQF), including Level 2 NVQ or equivalent qualifications such as GCSE Grade 9–4 (A*–C) or O Level A–C.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK ).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 28/10/2025