Front of House Staff

5 days ago

London SWW BW, United Kingdom AMP Athletic Full time £16,000 per year

As the first point of contact for members and guests, this a role that combines both Pilates Instructor and Front of House responsibilities at a 5-star fitness facility, the professional would serve as a core member of both the fitness and client-facing teams. This dual role merges teaching expertise with hospitality, offering clients a seamless and welcoming experience from the moment they enter to the end of their Pilates class.

Key Responsibilities (Pilates):

  • Design and lead engaging, safe, and effective Pilates classes for all skill levels, ensuring client satisfaction and safety.
  • Provide personalized guidance, adjustments, and modifications to meet individual needs and abilities.
  • Demonstrate a deep knowledge of Pilates principles, techniques, and benefits, fostering an inclusive and welcoming atmosphere.
  • Ensure a clean and serene studio environment, maintaining equipment and upholding gym policies.
  • Stay current with Pilates trends and certifications to deliver innovative and inspiring classes.
  • Build strong client relationships, offering recommendations for complementary services.

Key Responsibilities (Front of House):

Customer Service:

  • Greet all members and guests warmly upon arrival and provide personalized assistance as needed.
  • Always maintain a polished and professional demeanour.
  • Address inquiries about membership options, facility amenities, and class schedules.
  • Handle complaints or concerns promptly, escalating to management when necessary.

Reception Duties:

  • Manage the front desk, including answering phones and responding to emails professionally and efficiently.
  • Schedule appointments for personal trainers, spa services, or other facility offerings.
  • Process payments for coaching, food & beverage and other various services.

Facility Coordination:

  • Keep the reception area immaculate and fully stocked.
  • Monitor member feedback and collaborate with other departments to enhance the client experience.
  • Assist in organizing member events and promotional activities.

Administrative Support:

  • Maintain accurate records in the facility's management system, including membership data and appointment logs.
  • Generate daily reports on facility usage, bookings, and sales transactions.

Team Collaboration:

  • Work closely with other departments, such as the onsite management team, concierge, housekeeping and maintenance to ensure smooth operations.
  • Communicate effectively with management to relay updates, concerns, or suggestions.

Job Type: Part-time

Pay: £16.67 per hour

Expected hours: 7 – 20 per week

Benefits:

  • Gym membership

Work Location: In person

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