Support worker

Salary

£25,185 - £25,989

Contractual hours

30

Basis

Full Time

Job category/type

Leeds City Council

Date posted

21/11/2025

Job reference

REQ004340

Job title:Support Worker

Salary: B1 £25,185 - £25,989 (pro rata) + enhancements

Hours: 2x 30hrs

Contract: Permanent

Location: Care Delivery Services - Day Opportunities

As a Support Workeryou'll thrive onproviding exceptional care and support to older peopleand help shape lives through compassion, dignity, and empowerment.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Support Worker, you will bring to the role:

• Good communicates skills and the ability to work well in a team.

• A respect for privacy and dignity of those you support.

• Empathy, patience, and understanding.

• An understanding of strength-based approaches to care

• A desire to promote independence and deliver outcome-focused support.

About the role

You'll work within our Day Opportunities services, supporting individuals with dementia or physical disabilities.

As a Support Worker you will gain deep job satisfaction from making a real difference in others' lives, the opportunity to build meaningful relationship.

You will develop skills and opportunities for personal and career growth through new experiences and training

Flexibility is key, as you may be asked to work across different Day Opportunities services.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays

• membership of the West Yorkshire Pension Fund with generous employer contributions

• flexible and hybrid working arrangements subject to service requirements

• a clear career pathway and continuing professional development opportunities

• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Ian Wallace, Operational Manager on or by email

Alternatively you can contact Indi Matharu, Principal Service Manager on or by email

A Disclosure and Barring Service (DBS) check will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To work to contribute to providing an integrated package of support to customers to enable them to live independent, safe, and fulfilling lives in the community using a strengths-based approach.

Responsibilities

• To work as part of a team and to contribute to the development of the service.

• To work flexibility across the older people accommodation provision.

• To support new members of staff in understanding their role.

• To contribute to the assessment of new referrals in collaboration with senior support workers, to ensure that they meet the services eligibility criteria through liaison with potential customers and referral agencies.

• To work in partnership with individuals to identify their needs and strengths through the assessment and support planning process.

• To contribute to support plans and person-centred risk assessments and promote their implementation in order to promote independence in a safe environment including housing related support and the requirements of the Care Quality Commission (CQC).

• To contribute to appropriate reviews including the annual provider-led reviews and participate in multi-agency meetings including the care programme approach (CPA). This will also include working collaboratively with health professionals to apply the principles of the Mental Capacity Act

• To support individuals to develop practical living skills as identified in their support plan in order to develop and maintain independent living skills.

• To support customers to manage their medication as specified in their support plan and to administer medication if required and where staff have reached the required competency and reviewed every 6 months.

• To provide personal care and support to customers where required and as specified in their support plan.

• To facilitate customers on outings and/or appointments as required.

• To undertake lone working as required.

• To work towards recovery and increased independence through promoting social interaction.

• To support customers to access and engage in local community and mainstream resources including the use of leisure, education, employment, volunteering and faith organisations and support service users' engagement with these organisations.

• To undertake lone working as required.

• To handle small amounts of cash and comply with LCC Financial Regulations.

• To support the safeguarding of customers within a positive risk management framework, ensuring that all safeguarding issues are monitored and reported promptly in line with the multi-agency framework.

• To liaise and communicate with relatives, carers, other professionals and appropriate agencies and signpost to appropriate services where required.

• To support and encourage customers to become involved in the ongoing development of the service.

• To promote the provision of advocacy services to customers where required.

• To deal with crisis and challenging situations appropriately.

• To respect the confidential nature of the work and ensure that customers and carers are aware of the Council's policies relating to the customers access to files and to work within the appropriate information sharing protocol and the General Data Protection Rules (GDPR).

• To attend and participate in meetings, training, personal supervision, and performance appraisal as required.

• To accurately complete all necessary documentation on the Client Information System (CIS), records and reports as necessary and determined by LCC procedures including the Code of Practice.

• To carry out sleep-in duties as required. To comply with the requirements of all Leeds City Council policies, procedures, and staff instructions, including responsibilities under the Health and Safety Policy and Procedures.

• To actively promote and support Leeds City Council's Policies best practice and diversity and equality of opportunity.

• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Commitment to undertake a Level 2 Adult Care Worker Apprenticeship within 12 months of commencement of the post.

Successful candidates will be offered an opportunity to undertake a Level 3 Lead Adult Care Worker Apprenticeship.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills

• Ability to communicate orally and in writing complex and sensitive information effectively, accurately, and concisely between various stakeholders.

• Ability to work in a supportive and enabling manner that focuses on supporting individual customers to achieve their goals.

• Ability to undertake some moving & handling.

• Ability to use a person centered approach and contributes to and monitors support plans and risk management plans.

• Ability to support and enable customers to access appropriate housing and make choices about their lives.

• Ability to deal with crisis and challenging situations appropriately.

• Ability to show empathy and patience when supporting customers.

• Ability to work unsupervised and on one's own initiative daily.

• Ability to work with and consider the needs of service users from diverse backgrounds.

• Ability to work flexibly as part of a team.

Knowledge

• Demonstrate an understanding of the importance of confidentiality and the needs and wishes of customers as appropriate.

• Demonstrate an awareness of the needs associated with vulnerable adults.

• Demonstrate an understanding of diversity issues within local communities.

• Of current policies and trends in relation to vulnerable adults.

• Demonstrate functional skills in literacy and numeracy at Level 1 or equivalent.

• Requirement to complete the Care Certificate within 12 weeks of commencement of the post.

• Commitment to undertake a Level 2 Adult Care Worker Apprenticeship within 12 months of commencement of the post.

Experience

• Of working with people in a health and/or social care setting.

• Of working as part of a team.

• Of using person centred approaches.

• Of communicating with individuals using a variety of methods.

Essential Behavioural & other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.

• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon

• Able to understand and observe Leeds City Council equality and diversity policies.

• Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.

• Willingness to actively participate in training and development activities.

• Flexible and adaptable to change to assist other services as required commensurate to grade.

• Participate in appraisal, training, and development activities.

• Be aware of and comply with Leeds City Council policies and procedures.

• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.

• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

• To respect each customer right to exercise choice and take control over their own lives.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Skills

• Ability to work with a variety of electronic communications and technology.

Knowledge

• An understanding of the Authority, its function and organisation.

• Of benefits and the process of how to apply for these.

• Of the social model of disability.

• Of Health and Safety at work policies.

• Of other providers.

Experience

• Of providing support for vulnerable adults.

Behavioural and other related characteristics

• Knowledge of the problems of disadvantaged groups.