Director, Supplier Management, Product

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Supplier Management, Product

Job Title: Director, Suppler Management

Overview
Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential.

Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence.

Role Purpose

The Director, Program Support and Governance – Supplier Management is responsible for overseeing global supplier relationships for Mastercard Prepaid Management Services (MPMS), with a specific focus on the strategic partnership with FIS. This role leads supplier engagement, performance management, and governance to ensure operational efficiency, risk mitigation, and value delivery.

The role collaborates across Mastercard functions including Product, Finance, Compliance, Legal, Engineering, and Sourcing, and works closely with external suppliers to ensure alignment with Mastercard's strategic objectives. This role reports to the VP, Program Support and Governance and contributes to the strategic objectives of the Director, Program Support and Governance – Supplier Management function.

Key Responsibilities

• Manage the global supplier base across MPMS to drive effectiveness, reduce costs, and mitigate risks.
• Lead supplier engagement and performance reviews, with a specific focus on MPMS's processing partners.
• Implement strategies to streamline operations and enhance supplier value delivery.
• Coordinate cross-functional involvement in incident management, change management and contract negotiations and extensions.
• Own relationships with select strategic suppliers and lead day-to-day relationship management including incident and change management.
• Ensure the Supplier Management Framework is deployed and functions to mitigate risk and ensure performance.
• Develop and deliver monthly MI dashboards with actionable insights and risk indicators.
• Embed multi-level governance frameworks within supplier relationships.
• Ensure a multi-level governance framework is fully embedded and adopted on an ongoing basis
• Design and implement functional solutions to meet business objectives.
• Lead risk mitigation and remediation efforts with suppliers, providing logical recommendations.
• Ensuring close alignment with L1 Risk Management, Operational Resilience, Mastercard Sourcing and Third-Party Risk Management is maintained.
• Improve the risk and control maturity of the supplier management function.
• Annually review and refresh key documentation including the Supplier Management Framework.
• Ensure compliance with regulatory requirements and industry standards.
• Monitor industry trends.
• Take lead on Intercompany Relationship Management and Intercompany Agreements.
• Collaborate cross-functionally to align payment operations with business objectives.
• Provide leadership with market insights, industry trends, and emerging supply options.
• Enable, support, and build further upon Mastercard's ESG strategy and priorities through business focus to drive sustainability.
• Drive strategic sourcing by analyzing spend, defining requirements, and negotiating contracts.

Essential
All About You

• Understanding of prepaid processing and associated systems.
• Ability to organize, manage, and accomplish multiple high-priority tasks.
• Stakeholder management experience with internal and external parties.
• Experience designing and assuring supplier management programmes.
• Knowledge of third-party management frameworks or experience of managing third-parties.
• Excellent facilitation, negotiation, collaboration, and influencing skills.
• Strong stakeholder management and interpersonal skills.
• Analytical thinking, initiative, and problem-solving capabilities.
• Teamwork and coaching experience.
• High degree of self-organization and accountability.
• Experience supporting customer and regulatory-facing requirements.
• Knowledge of Sourcing and Supply Chain principles

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.