Senior Support Worker

Senior Support Worker – Northampton

Lead with compassion. Support recovery. Transform lives.

We are growing our management team in Northampton and are seeking a Senior Support Worker who is passionate about trauma-informed, person-centred practice. This is an opportunity to make a meaningful difference to people whose lives have been shaped by trauma, mental ill-health and social challenges—supporting them to rebuild safety, confidence and independence.

As a Senior Support Worker, you will be a grounding presence for both the individuals we support and the staff you lead. You will model sensitivity, curiosity and compassion in every interaction, ensuring that our service is a place where people feel heard, respected and empowered.

What you'll do

• Lead on the development and review of trauma-informed risk assessments, management plans and personalised recovery plans that prioritise safety, autonomy and emotional wellbeing.
• Work closely with referring professionals, hospitals and placement partners to ensure safe, well-prepared transitions into the service.
• Provide individual case management that focuses on strengths, resilience, emotional regulation and recovery goals, promoting choice and personal agency.
• Deliver one-to-one sessions centred on mental health insight, medication management, safety planning, coping strategies and developing self-efficacy, all grounded in trauma-informed approaches.
• Support individuals to create advance directives and feel in control of their care planning.
• Plan and lead meaningful, wellbeing-focused activities and events that encourage connection, confidence and community engagement.

Help individuals prepare for independence by:

• Developing everyday living and digital skills.
• Assisting with move-on accommodation and transition planning.
• Providing compassionate support around benefits, tenancy rights and signposting.
• Facilitating access to training and employment while maintaining psychological safety in work placements.
• Lead positively within the team—delivering reflective supervisions, helping staff develop trauma-informed confidence, and supporting new team members.
• Maintain a safe, predictable and consistent environment, ensuring high standards of health, safety and compliance, including responsibility for secure building management and (with training) supporting upgrades to environmental and fire safety systems.
• Contribute to outcome reporting by ensuring that the voices and experiences of service users shape how the service grows and adapts.

Who we're looking for

We're looking for someone with both heart and professional strength—someone who can bring a trauma-aware lens to all aspects of care and team leadership.

You will embody:

Care – recognising the impact of trauma and providing support that nurtures healing.

Compassion – approaching people with dignity, empathy, patience and respect.

Courage – advocating for safety, challenging unsafe practice and speaking up when needed.

Communication – creating psychologically safe spaces through grounded, open and non-judgemental dialogue.

Competence – applying trauma-informed knowledge to deliver high-quality, evidence-based support.

Commitment – to recovery, empowerment and improving the lived experience of every person in our service.

If you can lead with humility, hold safe boundaries and inspire confidence within a trauma-informed culture, you'll be an excellent fit for this role.

Why join us?

• Be part of a values-driven team that prioritises safety, stability and empowerment.
• Play a key role in shaping a modern, trauma-aware mental health service.
• Access meaningful development opportunities and reflective practice.
• Work in an environment where compassion, collaboration and authenticity are central.

If you are ready to take the next step in your career and make a life-changing impact through trauma-informed support, we would be delighted to receive your application.

Apply today and help us create a service where people can heal, grow and reclaim their futures.

Job Types: Full-time, Graduate

Pay: From £28,323.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee mentoring programme
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Northampton NN1: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person