Head of Operations

2 days ago

London, Greater London, United Kingdom The Fix Creative Ltd Full time

Hot new role in with scenic agency
I'm representing a leading London creative studio renowned for delivering high-end brand experiences, luxury installations, and major international activations for super luxury designer brands

They are now seeking an accomplished
Head of Operations
to join their senior leadership team and help drive the next phase of growth.

Head of Operations

Location:
London

Salary:
Dependent on experience

Type:
Full-time, Permanent

The Role

This is a pivotal leadership position responsible for operational strategy, efficiency, and organisational alignment across the business. You will oversee team structure, commercial processes, operational performance, and risk management while ensuring seamless delivery of projects from concept through execution.

To succeed, you'll bring strong experience in operations within luxury, creative, experiential, or events-led environments, along with the ability to influence, implement change, and drive continuous improvement across teams.

Key Responsibilities

Team & Organisational Leadership

  • Lead and support teams to ensure high performance and alignment with business goals
  • Communicate strategy, vision, and operational priorities across the organisation
  • Oversee recruitment and HR processes
  • Foster a collaborative, engaged, and high-calibre team culture

Financial & Commercial Management

  • Contribute to financial strategy and oversee budgetary management
  • Maintain financial control across project delivery and operational costs
  • Oversee project management systems and their integration with finance platforms

Project & Operations Management

  • Optimise operational workflows and resource allocation
  • Implement improved project management tools and processes
  • Ensure smooth communication between commercial, project, and delivery teams
  • Oversee contract review and contracting processes

Strategic Operations & Continuous Improvement

  • Develop long-term operational strategies that enhance delivery and client satisfaction
  • Build systems for post-project feedback and continuous improvement
  • Ensure accurate project and financial reporting

Risk & Change Management

  • Anticipate and mitigate operational risks
  • Lead adoption of new systems, processes, and organisational improvements

Business Development

  • Support senior leadership with initiatives to strengthen client retention and repeat business

What You'll Bring

  • Proven experience in a senior operations role within luxury, creative, events, or marketing sectors
  • Strong financial and commercial acumen
  • Excellent contract and supplier management experience
  • Expertise in operational strategy, process optimisation, and resource planning
  • Strong risk management capabilities
  • Experience leading teams and shaping organisational structure
  • Familiarity with change management and implementing new systems

Bonus & Long-Term Incentives

  • Annual bonus up to 25% based on company and personal performance
  • Long-Term Incentive Plan (LTIP) with growth share opportunities for senior leaders

Hybrid working possible by agreement

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