Estate Services Cleaner

3 days ago

Newport PO, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £18,000 - £25,000 per year
3 Month Contract With A Local Authority

Job Purpose

To deliver a high-quality, efficient, and customer-focused cleaning service across communal areas of residential estates and buildings. The postholder is responsible for maintaining clean, safe, and well-presented shared spaces including entrances, corridors, lifts, stairwells, bin stores, and external communal areas, contributing to a positive living environment for residents.

Key Responsibilities
  • Clean and maintain communal internal areas including staircases, corridors, lobbies, lifts, handrails, and glass surfaces.
  • Sweep, mop, vacuum, and dust designated areas in accordance with cleaning schedules and standards.
  • Remove litter and debris from entrances, pathways, and external communal areas where required.
  • Clean and maintain bin rooms, chute rooms, and surrounding areas, ensuring safe and hygienic conditions.

  • Empty communal bins as required and ensure waste is presented correctly for collection.

  • Work in accordance with health and safety legislation, risk assessments, COSHH requirements, and safe working practices.

  • Immediately report hazards, defects, vandalism, fly tipping, or health and safety concerns on estates.
  • Ensure safe use, storage, and care of cleaning equipment and materials.

  • Wear required PPE at all times.

  • Deliver services to agreed quality standards and within specified timeframes.

  • Follow rota-based cleaning schedules while responding flexibly to emerging priorities.

  • Record completed tasks and keep accurate service delivery logs where required.

  • Provide polite, professional, and helpful customer service to residents, visitors, and colleagues.

  • Report concerns raised by residents to supervisors or the appropriate team.

  • Work collaboratively with caretakers, estate services, grounds maintenance, and housing teams.

  • Ensure equipment is kept clean, safe, and operational; report faults promptly.

  • Support deep cleans, void property cleans, and ad-hoc cleaning tasks when required.
  • Assist during emergencies, severe weather, and urgent health & safety situations where appropriate.
  • Contribute to continuous improvement by suggesting ways to enhance service quality.
Requirements
  • Experience in cleaning duties, ideally within communal, residential, estate, or commercial environments (desirable).
  • Experience working independently and organising daily tasks (essential).

  • Experience using cleaning equipment such as buffers, vacuums, or floor scrubbers (desirable).

  • Ability to carry out physically demanding tasks including lifting, bending, and working on stairs.

  • Good understanding of cleaning techniques, safe chemical use, and basic health & safety.
  • Ability to follow schedules while adapting to changing operational needs.
  • Good communication skills and a customer-focused approach.

  • Ability to work independently and use initiative while following instructions.

  • Basic understanding of COSHH and safe working practices (training can be provided).

  • Knowledge of communal cleaning standards and estate environments (advantageous).

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