Family Support Worker

BARNARDO'S SURREY FAMILY CENTRES

Barnardo's Family Centres across Surrey are Epsom and Ewell, Runnymede, Surrey Heath, Tandridge, Waverley and Woking.

We are looking for 2 posts locality working across Surrey, 1 post based in Woking and 1 post based in Epsom and Ewell.

Please note these positions requires locality work across Surrey and a driving license and access to a car are essential

• Do you want to work for the UK's largest children's charity?
• Can you build trust and offer Early Help support to families?
• Can you coach and mentor families through a process of change?
• Do you have knowledge & experience of working within safeguarding procedures?
• Are you skilled at conducting assessments & developing intervention plans that improve family resilience?
• Do you want to work with a supportive, committed and passionate team?

If you have answered YES to the above questions, you may just be the person we are looking for.

You will be required to:

• be a supportive contact for young people, families and professionals working to develop the Family Centre Emerging Needs offer
• be committed to efficient triage and early identification of needs to ensure families receive the right help at the right time reducing the need for any delay to support
• provide signposting and support through a bespoke programme of work, focused on current identified themes
• work in partnership with the Family Support Worker team to develop and strengthen the Emerging Needs offer and identify efficient methods of collating evidence of impact and outcomes
• Organise and hold events to enable families to share their voice and positively influence their community and outcomes for children and young people.
• Facilitate group work with colleagues in the centre and within settings where
  
  needed, including local schools, community centres.
• You will be based at either Epsom & Ewell or Woking Family Centre, have your own car and be able to travel throughout the district.

The skills/knowledge/experience required are:

• Experience working directly with children, young people and families
• Experience in identifying, assessing the needs of children, young people and families and evidencing positive outcomes and impact
• Experience delivering universal and targeted interventions on a one-to-one or group basis and evidencing the outcomes
• Experience of partnership working with stakeholders, other agencies and community groups
• Someone who is approachable, non-judgemental, friendly, kind, calm, creative and resilient.
• Someone with excellent organisation and time-management skills.
• Knowledge and experience of multi-agency working within formal systems of Child Protection.
• Experience of detailed case recording and an understanding of the importance of keeping timely and accurate case notes.
• Experience delivering groups and sessions.

As Barnardo's Family Centres we have supportive and inclusive teams. We are a fully funded service, commissioned by Surrey County Council, to deliver their Early Help Programme to families with children aged 0-19 (or 25 with SEND).

If you would like to discuss the post, please do not hesitate to telephone either Sharon Creak on or Tracey Quixley on Children's Services Managers)

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support

• Access to Barnardo's Learning and Development offer

• T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

• Reference number:

22116
- Job Title:

Family Support Worker - Emerging Needs
- Location:

Ewell and Woking
- Locality:

Surrey
- Contract type:

Fixed term
- End date:

31 December 2026
- Hours:

37
- Salary:

£28,124 - £37,116
- Closing Date:

8 December 2025
- Interview Date:

To be confirmed

Discounts at 100's of retailers

Employee suggestion scheme

Company pension

Employee Assistance Programme