Head of Mid Market

10 hours ago

Norwich NR DJ, United Kingdom Epos Now Full time

Who we are

At

Epos Now

we help businesses across the world thrive by providing smart, cloud-based POS and payment solutions. From hospitality to retail, our technology is designed to simplify operations, enhance customer experiences and drive growth. With 450+ employees globally and a strong presence in the UK, US and Australia - we're on a mission to empower merchants everywhere with the tools they need to succeed.

The Opportunity

We're looking for an exceptional Head of Mid-Market to drive growth within one of Epos Now's most exciting strategic channels.

This is a pivotal leadership role where you'll:

Shape and execute our mid - market strategy

Build strong client relationships

Maximise revenue through upsells and renewals

You'll lead a high performing team, design scalable account management frameworks and deliver outstanding customer experiences that drive retention and Net Dollar Retention growth.

If you thrive in a fast-paced, target driven environment and have a proven track record in account management and leadership within B2B tech or SaaS, this could be the role for you.

What you'll be doing

Grow and retain our mid market customer base through strategic account management, renewals and upsells.

Build and lead a motivated results driven team with clear KPIs and strong accountability

Drive NDR performance and reduce churn through proactive engagement

Foster strong client relationships

Maintain live dashboard and share performance insights across the business

Collaborate with other departments to remove blockers and elevate our proposition

Define and evolve the mid-market customer profile, ensuring we continuously improve

What we are looking for

Proven experience in a

senior account management

and

commercial leadership

within a SaaS Fintech or tech sales environment

Success managing and growing

mid market

or

enterprise accounts

Experienced people leader who can

inspire,

coach and

drive performance

Strong understanding of

account management

and customer lifecycle optimisation

Used to working in a

target -driven

, fast paced sales and account management environment

Skilled at building

cross- functional relationships

that deliver outcomes

Who we are looking for

You will be:

Proficient in CRM (Salesforce would be advantageous)

Analytical

Data driven - using data to drive strategy

Commercially savvy- confident with forecasting , GTV and LTV metrics

Amazing at communication and stakeholder management

A strategic thinker who can turn vision into action

Motivated, proactive and results orientated

An inspirational leader, leading from the front

What's on offer

Car allowance

25 days annual leave

Birthday day off

Employee Assistance Programme

Long Service Awards

Half year Awards

Kudos

How to Apply:

If you think you have the skills and experience we are looking for, then we would love to hear from you.

If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.

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