E-Commerce Assistant

2 weeks ago

London, Greater London, United Kingdom BoF Careers Full time £25,000 - £35,000 per year

Location: London, UK

Type: Full-Time, Permanent

About OMNES
OMNES is a modern, sustainable, and cost-conscious women's fashion brand, designing ethically crafted clothing. OMNES means 'all,' a reflection of the fact that we all need to work together to change the way we shop, wear, and think about fashion. OMNES focuses on timeless designs with playful pops of print and colour and a considered approach to how their pieces fit bodies of all shapes and sizes. OMNES was founded in London in 2021 to address the gap in access to better wardrobe choices and create a brand that would speak to this unmet need.

The fashion industry is one of the world's most prolific polluters, with millions of tonnes of textiles ending up in landfill every year, and global supply chain workers being underpaid and exploited. The detrimental impact is vast, and improving the ways it operates could make a truly positive difference to the future of our planet and global community. OMNES strives to act as a responsible global citizen, treating the Earth with respect, and aiming to contribute to its repair.

Overview
We are seeking a proactive and detail-oriented E-Commerce Assistant to support the management of and other online platforms. The ideal candidate will play a key role in ensuring product listings are accurate and engaging, assisting in digital marketing initiatives, and providing excellent customer service. This is a hands-on role that requires strong organisational skills, excellent communication, and the ability to collaborate effectively across teams in a fast-paced environment.

Key Responsibilities

Website & Platform Management

  • Manage product uploads and ensure all listings are accurate, visually compelling, and optimised for SEO.
  • Support the maintenance and performance of the website and additional selling platforms.
  • Brief and manage updates to site content, navigation, and landing pages to align with marketing and trading goals.
  • (Experience with Shopify is advantageous.)

Digital Marketing Support

  • Brief, build, and send email and SMS campaigns to support trading and marketing calendars.
  • Assist in analysing campaign performance and implementing learnings.

Customer Service

  • Respond to customer inquiries across various channels in a timely and professional manner.
  • Resolve customer issues and escalate where appropriate to ensure customer satisfaction.

Administrative & Reporting Support

  • Assist with day-to-day e-commerce operations including stock checks, product launches, and promotional activity.
  • Provide administrative support and generate regular reports to track performance metrics.

Cross-functional Collaboration

  • Work closely with buying, design, logistics, and marketing teams to ensure seamless execution of launches and campaigns.
  • Support in coordinating assets and information to maintain consistency across channels.

What We're Looking For

  • Strong organisational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Previous experience in e-commerce or online retail operations preferred.
  • Familiarity with Shopify and email marketing platforms (e.g., Klaviyo) is advantageous.
  • A collaborative, can-do attitude with the ability to work under pressure and meet deadlines.

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