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Front Desk Administrator
2 hours ago
Company Description
The Harrison Hotel is a unique boutique accommodation situated near Queen's University in Belfast. Located in a beautifully restored Victorian property dating back to 1879, it offers an eclectic blend of historic charm and modern amenities. The hotel features 30 uniquely designed rooms, combining antique furnishings, sumptuous decor, and contemporary comforts to create a memorable stay for culturally curious travelers. The Harrison is known for its friendly staff who provide personalized hospitality and insider recommendations for experiencing the best of Belfast's culture and attractions. Guests enjoy warm, welcoming atmosphere steeped in the rich heritage of the city.
Role Description
This is a full-time, on-site Front Desk Administrator role located in the Belfast Metropolitan Area. The Front Desk Administrator will be responsible for welcoming guests, managing check-in and check-out processes, coordinating guest inquiries, and handling reservations. Additional responsibilities include administrative tasks such as managing correspondence, answering phone calls, and maintaining the front desk area. The successful candidate will ensure professional and friendly customer service at all times, contributing to a seamless guest experience.
5 years experience essential
Qualifications
- Strong skills in Receptionist Duties, including managing check-ins, check-outs, and guest inquiries.
- Proven track record of exceptional organisational skills
- Exceptional Customer Service and Communication skills, with the ability to provide a welcoming and professional experience for guests.
- 5 years experience in Administrative Assistance tasks, including scheduling, record-keeping, and managing reservations.
- Familiarity with booking systems and understanding of revenue
- Excellent organizational skills and attention to detail. This is number one priority for role.
- Proficiency with common office software and reservation systems
- Experience in the hospitality industry and understanding of guest services.
