Application Support Specialist

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Digital Appointments Full time £25,000 - £40,000 per year

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations?

If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.

About the Role:

As an
Application Support Specialist
, you'll play a crucial role in ensuring the continued success of our client's software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a
hybrid role
based in Stoke on Trent, so you should live within commuting distance, with
approximately 4 days of client-side visits per month
to oversee installations and provide on-site support.

Key Responsibilities:

  • Provide 1st and 2nd line application support to clients.
  • Troubleshoot and resolve technical issues related to software usage, integration, and performance.
  • Deliver software installations at client sites (travel expenses and hotel accommodation provided).
  • Maintain a high level of client satisfaction through excellent communication and problem-solving skills.
  • Collaborate with internal teams to resolve technical issues and improve the product.
  • Document support cases, ensuring accurate tracking of issues and resolutions.
  • Continuously learn and stay updated on the software product and industry best practices.

About You: To succeed in this role, you'll need:

  • Proven experience in application support
    , ideally within a software or technology environment.
  • Strong
    client-facing communication skills
    , with the ability to explain complex technical issues clearly and concisely.
  • Experience with
    troubleshooting, diagnosing, and resolving software issues
    .
  • Ability to travel to client sites around
    4 days per month
    (with full expenses and hotel accommodation covered).
  • A problem-solving mindset and the ability to work both independently and as part of a team.

Benefits:

  • Competitive salary plus a car or generous mileage allowance
  • Hybrid working model (work from home with the flexibility to visit clients when needed).
  • Full travel expenses and hotel accommodation for client visits.
  • Opportunity to work with a well-established software platform in an innovative and supportive team.

If you're passionate about delivering exceptional support and working directly with clients to ensure their success, we want to hear from you

Apply now to take the next step

  • Application Support Engineer

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom IAE Full time £25,000 - £40,000 per year

    Looking for applications testing & support Specialist (permanent)Min 5 years of experienceIndustry: manufacturingKnowledge on Salesforce, docuware ,Fusion ,Halo ITSM Tool, solid works,Job descriptionDay to day Support production applicationManual testingData analyticsAdvanced skill on excel MacrosSkill requirementsSQL , java, .JS, power BI,Location: stoke on...

  • Software Support Specialist

    7 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Digital Appointments Full time

    Software Support & Installation Specialist – Stoke-on-Trent (Hybrid)£35,000 - £45,000 + Car/Car Allowance + ExpensesWe're delighted to be partnering with aleading, well-established software companybased inStoke-on-Trent, who are looking to add aSoftware Support & Installation Specialistto their growing team.This is a fantastic opportunity for someone...

  • Information Security Specialist

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Searchability® Full time £45,000 - £55,000 per year

    INFORMATION SECURITY SPECIALISTKEY POINTS• Hybrid working model (Stoke-on-Trent) – up to £55,000 p/a• Focus on application security, code analysis, threat modelling and penetration testing• Work closely with Software Development teams across a large technical environment• Opportunity to influence secure development practices and automation...

  • Specialist Stroke Dietitian

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Midlands Partnership University NHS Foundation Trust Full time £45,000 - £70,000 per year

    Job OverviewThis role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.We are offering an exciting secondment opportunity for a highly motivatedHCPC registered Band 6 Specialist Stroke Dietitianto join our Dietetics Team base at the Haywood Hospital in Stoke on...

  • Diabetes Clinical Nurse Specialist

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Midlands Partnership University NHS Foundation Trust Full time £40,000 - £60,000 per year

    Job overviewThe Community Diabetes Specialist Service is looking to recruit a qualified nurse with experience in Diabetes management for the post of Community Diabetes Specialist Nurse. The post holder will join the current team of Specialist Nurses, Educators and administration staff. The aim of the service is to provide Specialist Diabetes support and...

  • Specialist Coatings Operations Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Novus Property Solutions Ltd Full time £40,000 - £60,000 per year

    Specialist Coatings Operations ManagerLocation: Head Office (Stoke on Trent), Birmingham or Warrington based (national travel required), Hours typically Monday to Friday 37.5 hours per week, hybrid working (minimum 3 days in the office)As a Specialist Coatings Operations Manageryoull play a key role as we expand our painting expertise into the Specialist...

  • Specialist Coatings Operations Manager

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Novus Property Solutions Full time £40,000 - £60,000 per year

    Specialist Coatings Operations Manager Location: Head Office (Stoke on Trent), Birmingham or Warrington based – (national travel required), Hours typically Monday to Friday 37.5 hours per week, hybrid working (minimum 3 days in the office) As a Specialist Coatings Operations Manager​ you'll play a key role as we expand our painting expertise into the...

  • Specialist Coatings Operations Manager

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Novus Property Solutions Full time £40,000 - £80,000 per year

    Location: Head Office (Stoke on Trent), Birmingham or Warrington based – (national travel required), Hours typically Monday to Friday 37.5 hours per week, hybrid working (minimum 3 days in the office)As aSpecialist Coatings Operations Manageryou'll play a key role as we expand our painting expertise into the Specialist Coatings sector. In this position,...

  • Adult Behaviour Change Caseworker

    7 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom VICTIM SUPPORT Full time

    This role will contact consenting perpetrators of domestic abuse to assess their level of risk and motivation for behaviour change, facilitate group-based programmes (both online and in person), and deliver 1-2-1 support and tailored interventions. The post holder will work with a team of adult and children and young people practitioners, managed by a Senior...

  • Presentation Specialist

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Medlock Partners Full time £30,000 - £50,000 per year

    Presentation SpecialistStokeOffice based- free parking on siteOur client is looking to appoint a skilled Documents Executive to support their central Brand & Communications team. This position is central to producing polished, client-ready materials and ensuring that all written and visual documents reflect the organisation's brand with consistency and...