AI Strategy Consultant

Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, , , and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. 

What else? We're based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

At its core, the AI Strategy Consultant role centers around driving marketing strategy and transformation in enterprise organizations.

Today, most marketing communications are planned weeks in advance on a calendar based on dates and internal priorities. Each email, push, campaign takes 3-5 people and dozens of steps to create. Our customers come to us looking to transform the way they do marketing: using AI agents to rapidly learn about consumer preferences and deliver highly effective marketing and product experiences to each customer 1:1. Strategy Consultants are responsible for turning that vision into reality.

As a Strategy Consultant, you'll work with as a part of a driven and creative team of ML + product engineers, product designers, and other Strategy Consultants to deploy new use cases with the largest customer-facing brands in the world. Your mission is to uncover the most impactful use cases for our customers, understand the insights that are derived from the decision engine, and recommend to our customers new campaigns or adjustments they can to achieve greater outcomes.

You'll immerse yourself in our customer's marketing organization. You'll partner with customer teams and explore the data, and plunge into the product landscape to help us scale. In this role, the problems you'll seek will require a curious and analytical approach, a sharp intuition for product, and a strong degree to use insight to ultimately empower our customers to improve decisions.

No two days are the same, but you can expect to:

• Own all phases of AI Decisioning use case delivery working alongside Hightouch engineers, customer executives, marketers, and IT stakeholders
• Run design sessions with customers to decide on and document use case requirements and improvements
• Champion delivery & project management excellence through development of process playbooks and best practices
• Proactively identify, escalate and mitigate potential project risks
• Build relationships with key stakeholders at Hightouch customers
• Participate in determining the AI Decisioning product strategy

• Ability to travel % required
• Experience working with Martech tools/CEMs/CDPs/etc.
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy

• Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL)

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $170,000-$200,000 (80/20 split variable) USD per year.