Complaints Handler

1 week ago

North Yorkshire England, United Kingdom Haven Full time

Join our team at Reighton Sands holiday park steps away from the beach in Filey on the North Yorkshire coast.

Reighton Gap, North Yorkshire YO14 9SH GBR

Job Details

Position:
Complaints Handler

Type:
Full-Time / Permanent

Pay Rates:
Up to £12.21 per hour depending on age

Join our One Great Team here at Haven as a Complaints Handler
, where you'll be the heart and soul of a stress-free experience for our guests and owners, making their stay with us feel extra special

As a key member of our Guest Experience Team, you'll connect directly with guests and owners, ensuring they feel welcome, valued, and fully supported throughout their stay. From warm greetings to handling challenges with a smile, you'll help make every moment enjoyable and worry-free. Whether it's addressing concerns or going above and beyond to create a seamless experience, your efforts will leave a lasting impression on our guests.

Key Responsibilities

  • Be the welcoming first point of contact for our guests and owners, addressing any questions or concerns with attentiveness and care.
  • Take a thoughtful approach to complaints. Investigate issues thoroughly, document important details, and provide tailored solutions that fit each unique situation.
  • Resolve and handle complaints with professionalism, escalating to the appropriate team when needed to ensure a swift and effective resolution.
  • Follow up on resolved concerns with check-in calls, confirming guests' satisfaction and reinforcing our commitment to exceptional service.
  • Work together with the broader Guest Experience team to deliver a seamless, unforgettable experience for all guests and owners.

Requirements

  • Previous experience as a Complaints Handler or in a similar role in guest relations or customer service.
  • Customer focused with a passion for working with people.
  • Can actively listen, communicate clearly, and maintain a professional, friendly manner.
  • Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

  • Attractive pay with overtime opportunities.
  • An inclusive, supportive work environment.
  • Comprehensive training and ongoing support.
  • Career development opportunities, including fully funded qualifications.
  • Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more

How To Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: -

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

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