Care Manager

Care Manager

Home Instead – Chiswick, London W4

Full-time, Permanent | £40,000–£45,000 + annual performance based bonus

We are proud to be rated Outstanding by the Care Quality Commission (CQC), and our Care Management team already includes Registered Nurses in leadership.

We deliver care that is personal, flexible and genuinely life-enhancing. If you want to join a team where quality comes first and leadership means real influence, this is your opportunity.

We are looking for a Care Manager to lead, inspire, and grow our Chiswick branch. You will:

• Manage a high-quality, privately paying client base.
• Lead and motivate a skilled team of Care Professionals.
• Drive innovation and efficiency across operations.
• Play a key role in shaping the future of home care in our community.

This is not just another management role. It is a career-defining opportunity to join an Outstanding-rated team and work alongside experienced leaders including Registered Nurses.

Key Responsibilities

• Work closely with the Franchise Owner to develop and deliver a high-quality private domiciliary care service for older people.
• Promote the highest standards of care and service with a focus on person-centred care.
• Manage client acquisition from first contact to conversion.
• Carry out care planning and risk assessments, ensuring compliance with legal and regulatory requirements.
• Operate quality control systems and conduct assurance visits for clients.
• Handle complaints and incidents, investigate issues, and use findings to drive improvements.
• Submit required reports to regulatory bodies (e.g. CQC, safeguarding).
• Provide inspired leadership, ensuring safe staffing levels and exceptional service.
• Recruit, train, and support Care Professionals and office staff.
• Participate in disciplinary investigations and HR processes.
• Oversee payroll and budgets.
• Maintain accurate and compliant data across platforms.
• Keep up to date with changes in legislation and best practice.
• Network in the local community to raise awareness of Home Instead.

What We're Looking For

• Extensive care experience with a proven track record in excellent customer service.
• Experience in leading, training and managing a team in domiciliary care.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
• Excellent knowledge of compliance and legislative requirements under the Care Standards.
• Strong care assessment and care planning skills.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build strong working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passion for delivering the highest quality of care.
• Commercial awareness and strong influencing/negotiation skills.
• Evidence of achieving business growth targets.
• Ability to work accurately under pressure and remain calm with multiple priorities.
• Flexibility to meet business demands, including participation in the on-call rota.
• Strong IT skills (Microsoft Office/Google Suite, databases, virtual platforms).
• A valid driving licence and access to a vehicle.

Apply Now

If you want to lead with autonomy, join a branch rated Outstanding by the CQC, and work alongside a highly qualified Care Management team, we would love to hear from you.

Apply today with your CV and take the next step in your care leadership journey.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee mentoring programme
• Free flu jabs
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount