Customer Operations Executive

2 weeks ago

London, Greater London, United Kingdom Benchmark Drinks Full time £35,000 - £40,000 per year

We're Hiring a Customer Operations Executive

Location: Wandsworth, London (office-based, Mon–Fri)

Salary: £30K–£35K (depending on experience)

Perks: Annual bonus, private medical insurance, beverage allowance, professional development

About Us

Welcome to Benchmark Drinks one of the UK's fastest-growing wine and drinks companies.

We're the team behind some of the biggest names in the drink's world, partnering with icons like Kylie Minogue, Gary Barlow, Gordon Ramsay, and Graham Norton to bring award-winning wines and innovative 0% ranges to customers across the globe.

We're in an exciting phase of growth and looking for a Customer Operations Executive who's ready to roll up their sleeves, take ownership, and help us deliver exceptional service to our UK and

customers.

The Role

This isn't your average back-office job, you'll be right at the heart of our operations, making sure everything flows seamlessly from order to delivery.

You'll be the go-to person for our customers and distributors, ensuring every order lands exactly where it should, when it should.

You'll be doing things like:

·      Managing customer orders from start to finish; processing, shipping, invoicing, and updates

·      Acting as the key contact for customers and distributors, delivering a service that impresses

·      Leading customer meetings and sharing proactive updates

·      Overseeing stock control, returns, and monthly reconciliations

·      Producing daily order and stock reports

·      Supporting the wider operations team with projects and admin

You'll thrive here if you're:

·      Organised and detail-obsessed

·      A natural communicator, confident with everyone from customers to senior stakeholders

·      Calm under pressure, even when juggling multiple priorities

·      A team player who loves solving problems and finding smarter ways to work

Must-haves:

·      1–2 years of customer service experience

·      Strong Excel skills

Nice-to-haves:

·      Experience in the wine or beverage industry

·      Familiarity with Microsoft Business Central/Bevica

Why You'll Love Working Here

At Benchmark Drinks, you'll join a connected, ambitious team that's redefining what premium drinks look like. We're entrepreneurial, fast-moving, and passionate about what we do, and we celebrate the wins

We invest in our people with:

·      Private medical insurance

·      Annual bonus scheme

·      Annual beverage allowance

·      Professional development and wine education

·      Cycle to work scheme

We work out of a bright, friendly office by the River Thames in southwest London, steps from Wandsworth Park and great transport links.

Ready to join one of the UK's most exciting drinks companies and make your mark

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