F&B Supervisor

Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…

This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport; we are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.

The Supervisor is responsible for supporting the day-to-day operations of the restaurant, ensuring a high standard of customer service, and overseeing all the staff. You will assist with staff training, service quality, and ensuring guests have a positive dining experience. You will also step in to manage operations in the absence of the General Manager or Deputy Manager.

Hours: 37.5 hours, over 5 days on a rolling shift pattern

Benefits: 10% bonus opportunity, Simplyheath, Retail Trust, life insurance, free on-site parking, up to 25% store discounts and uniform

Key responsibilities:

• Supervise and coordinate the activities of front-of-house staff to ensure excellent customer service.
• Manage and supervise kitchen staff, including scheduling, training, and performance management.
• Ensure food is prepared and presented to high-quality standards.
• Maintain kitchen inventory, order supplies, and manage stock levels to minimize waste.
• Ensure compliance with food safety, health, and hygiene regulations.
• Assist in training and mentoring staff to meet service standards.
• Ensure the dining area is clean, organized, and properly set up for service.
• Address and resolve customer complaints or concerns promptly and professionally.
• Maintain Brand food quality, quick service and cleanliness standards.
• Maintain HACCP policies for all restaurant activities across shifts.
• Assist in maintaining inventory levels and placing orders when necessary.
• Monitor staff performance and provide constructive feedback to enhance service quality.
• Support the management team with daily tasks, including scheduling and reporting.

Skills & Experience

• Previous experience in a supervisory or similar role in the hospitality industry.
• Strong leadership and communication skills.
• Strong knowledge of kitchen operations, food preparation, and safety standards.
• Excellent customer service skills and a positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of health, safety, and hygiene regulations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Key Skills

• Leadership and team coordination
• Customer service excellence
• Problem-solving and conflict resolution
• Time management and multitasking
• Communication and interpersonal skills
• Attention to detail

Our company:

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,120 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €6.6bn sales in 2023.

Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.

We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.