Front of House Manager

2 weeks ago

Bristol, Bristol, United Kingdom The Clifton Club Full time £45,000 - £55,000 per year

We've big shoes to fill

The Clifton Club is looking for a committed and experienced hospitality professional to join our tight-knit management team.

We are a proactive, bubbly, and hard-working team, so we are searching for someone in a similar mould with a few years' managerial experience in the hospitality industry.

We know many of our Members by name (and vice versa), so ideally, you are friendly, amenable and enjoy building rapport with a swathe of interesting characters. Given our clientele, high standards are expected. We operate a traditional dining service and bar facility alongside a vibrant event calendar for both the Membership and private clients.

We are looking for an adaptable character who can lead a team of front of house staff, manage a fluctuating diary of reservations and events and deliver exceptional service to our patrons and clients. We are offering a full-time, permanent role, 40 hours per week over a balanced rota with shifts that span days, evenings, and weekends.

Please contact our General Manager, Sarah Davidson ) if you wish to discuss the role - We look forward to hearing from you

Responsibilities

  • Lead and manage the front of house team to ensure smooth day-to-day service operations

  • Supervise and assist with event preparation and delivery

  • Maintain high standards of cleanliness and food safety

  • Train and mentor staff on front of house procedures and develop excellent customer service.

  • Handle customer enquiries, feedback, and complaints in a professional manner

  • Collaborate with the kitchen team to ensure efficient service flow

  • Monitor inventory levels and place orders as needed

  • Wet stock management to include stocktake, pricing updates and maintaining relationships with suppliers

Experience

  • Previous experience in a leadership role within a restaurant and/or event setting

  • Strong knowledge of the Food & Drink industry

  • Prior experience with cash handling and key holding

  • Excellent team management skills with the ability to motivate and guide staff effectively

  • Proficiency in supervising front of house operations, including consistent high levels of customer service

  • Experience working closely with kitchen staff

  • Personal Licence Holder (desirable but not essential)

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