Community Engagement Officer

Description & Requirements
This is a 6 month Fixed Term contract covering the Walsall area. This role will include some delivery, so you must feel comfortable working on occasions in the evening. Training will be provided as well.

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Community & Partnership Executive is responsible for developing and maintaining strong partnerships with local services and stakeholders to increase referrals into our service and support with onward / outward referrals and signposting to other services.

They will contribute towards the achievement of partnership related requirements across the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement to maximise referrals and activation of healthy behaviour change.

• Support in the delivery of the Community & Partnerships Engagement Strategy by:
• Driving quality referrals to the service via professional and self-referral channels
• Utilising an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities.
• Build relationships with key referring pathways to establish innovative engagement techniques to ensure referrals are steady and targeted to key areas and priority groups
• Working with our Marketing and Communications Team to support in our deployment and distribution of collateral / resources.
• Ensure co-production opportunities are maximised across, seeking opportunity to meaningfully engage with priority groups and locations in the development of our service offer.
• Support in establishing effective referral pathways into and out of the service.
• Working collaboratively with the Community & Partnership Team in a coordinated way to reach out and maximise referral pathway opportunities
• Proactively support all referral channels to ensure they understand how to refer, eligibility criteria and scope of service
• Support in the development of cross-sector avenues for referral pathways into the service (as required), focusing on priority areas and groups.
• Support in the development of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services.
• Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support services, housing options and lifelong learning.
• Develop and deliver presentations, engaging pop-ups, and stands across the wider network and communities to promote services, including:
• Attendance and presentations at GP Practice protected learning time
• Attendance and presentation at lifestyle related forums and networks
• Support and attendance at community events and fun days
• Supporting key referring stakeholders with learning opportunities so they can maximise their opportunity to make their contact count with individuals and build confidence to support and advocate lifestyle behaviour change
• Work with managers to review and deliver to agreed KPIs/Targets and report to management in addition to working with the contract teams to achieve the overall contract aims including (but not limited to):
• Referral targets
• Cross-partnership case studies
• Engagement with new engagement channels
• Innovative referral strategies, complete with measures of effectiveness
• Capture of learning opportunities deployed across the network
• Added value / Return on Investment (ROI)
• Social value
• Keep records of interactions / meetings with stakeholders / communities and proactively feed this into the continuous improvement plan for the service with a specific focus on:
• Stakeholder and community feedback and insight
• Accessibility
• Cultural relevance
• Lessons learnt
• Complementary opportunities

Note: This is not an exhaustive list. The Community & Partnership Engagement Executive is expected to carry out all other duties as may be reasonably required

Essential
Qualifications & Experience

• Experience of working with a range of stakeholders and communities
• Experience of presenting to large groups and chairing meetings
• Experience of building and maintaining partnerships

Desirable

• Qualifications and / or certificates that demonstrated skills and knowledge in community development.
• Experience of working in a health, voluntary sector, or social care environment
• Qualifications and / or certificates that demonstrated a good understanding of the issue around maintaining a healthy lifestyle.
• Experience of working with health, voluntary sector, or social care professionals / stakeholders
• In depth knowledge of contract area

Individual Competencies
Essential

• Experience of working with a range of stakeholders and communities
• Experience of presenting to large groups and chairing meetings
• Experience of building and maintaining partnerships

Desirable

• Qualifications and / or certificates that demonstrated skills and knowledge in community development.
• Experience of working in a health, voluntary sector, or social care environment
• Qualifications and / or certificates that demonstrated a good understanding of the issue around maintaining a healthy lifestyle.
• Experience of working with health, voluntary sector, or social care professionals / stakeholders
• In depth knowledge of contract area

Key Business Priorities
Internal

• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus central division
• Maximus companies and associates
• Colleague forums

External

• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported.
• Sub-contractors and key partners
• Community stakeholders
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care networks

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

24,570.00

Maximum Salary

£

27,700.00