Inside Sales Representative

RFMW is a specialty electronics distribution company focused exclusively on serving customers that require RF, microwave, and power components and semiconductors, as well as component engineering support.

Our mission is simple: to be the go-to technical solution partner for customers seeking specialized RF&MW components from leading manufacturers. As an authorized distributor, we've cultivated global relationships, granting our customers access to elite engineers and innovative solutions for their unique applications.

The Role: Inside Sales Representative, Lincoln (office based role)
The Inside Sales Representative, under the direction of the Inside Sales Manager, plays a crucial role in driving the growth of our customer base, maintaining high levels of customer satisfaction, and achieving monthly sales quotas, while adhering to gross margin targets for specific customers. As well as maintaining accurate inventory, quality control, and on-time delivery and safe working practices. This position requires a proactive and detail-oriented individual who excels in customer interaction and can work collaboratively with various teams across the UK and Europe.

What You Will Do:
Sales Generation:

• Generate new and repeat sales by promptly providing product information and responding to price requests.
• Prepare and deliver accurate quotes within specified timeframes.

Order Management:

• Utilize our internal Yukon System to accurately process and manage customer transactions, including orders, quotes, returns, and samples.
• Efficiently handle opportunity tracking, design registrations, and ship & debits.

Customer Engagement:

• Collaborate with Field Sales and Product Management teams to determine customer requirements and expectations.
• Recommend specific products and solutions based on customer needs.
• Suggest alternate products considering factors like cost, availability, and specifications.
• Provide up-to-date information on the availability of in-stock items.
• Obtain accurate information from vendors regarding shipment dates and expected delivery.
• Proactively recommend additional items to enhance customer satisfaction and transaction profitability.
• Increase sales and average order size through cross-selling, up-selling, and add-on sales.

Quality Assurance:

• Monitor delivery dates and ensure products meet customer requirements and quality expectations.

Product Knowledge:

• Continuously expand product knowledge by participating in RFMW or supplier-sponsored training.
• Utilize all available resources, including product literature, supplier representatives, product managers, and sales managers, to discuss product options with customers and highlight RFMW's strengths.

Collaboration:

• Collaborate closely with Product Management teams, Regional Sales Managers and other internal stakeholders.
• Proactively recommend products and services to increase sales and average order size through cross-selling, up-selling, and add-on sales.

Shipping:

• Receive and inspect incoming products against purchase orders.
• Verify part numbers, quantities, and lot codes.
• Pick and pack items accurately, generating barcodes when needed.
• Ship products using the RFMW system and verify part numbers.
• Manage inventory, conduct cycle counts, and maintain records.
• Ensure order accuracy in a fast-paced environment.

What You'll Bring:

• GCSEs (General Certificate of Secondary Education) or equivalent, in English and Math's. A pass at grade 4 or above (formerly grade C).
• Proven experience in inside sales or a related customer-facing role, is advantageous.
• Familiarity with CRM software and order processing systems.
• Excellent communication and negotiation skills.
• Strong attention to detail and organizational abilities.
• Ability to work collaboratively within a team.
• Self-motivated and driven to achieve sales targets.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing product knowledge and technology.

We Offer More Than a Job: Join Us for a Fulfilling Career Journey
At RFMW, we believe in rewarding your dedication, skills and experience with a package that truly values your contributions:

• Up to £26,000 per annum, which reflects your skills, experience and knowledge.
• An attractive incentive scheme that rewards your achievements.
• Holiday entitlement - starting at 25 days, plus public holidays.
• Life Assurance.
• On-site parking with modern offices.