Service advisor

Salary 28.5K basic with an OTE of £35K

Location St Albans

Closing Date 31/10/2025

Working Hours

Be Part of the Team

Duties

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company's operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.

Responsibilities

• To promote good customer relations.
• To ensure customers' instructions or requirements are recorded and carried out.
• To sell available labour and services.
• To support and implement the Company's Quality System and carry out the responsibilities documented in the relevant procedure manuals.
• To observe Fire and Safety regulations at all times.

If you believe you're who we're looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employe

Apply now

"Please note, we are not accepting applications from recruitment agencies."

Glyn Hopkin is an EOT company EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you?:

Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..

A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.

In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.

About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK's largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry's biggest manufacturers. They include MG, Nissan, BYD, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.

Glyn Hopkin is an EOT company EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you?:

Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that..

A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.

In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.

Company Info

Head Office: Glyn Hopkin Romford,

London Road, Romford, Essex, England, RM7 9NP

Reg Office: Glyn Hopkin Ltd, Saffery Llp St. Catherines Court, Berkeley Place, Clifton, Bristol, BS8 1BQ Reg. Company Number:

VAT Reg. No

Financial Disclosure

Glyn Hopkin Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.