Product Owner for Customer Data Mastering

Product Owner for Customer Data Mastering

• Shape NFU Mutual's enterprise-wide strategy and approach to Customer Data Mastering
• Be the expert voice for Customer Data Mastering , collaborate with senior stakeholders across the business to prioritise a roadmap of change activity
• Hybrid working with the option to work 80% of your hours from home.

About the role

At NFU Mutual, we're proud of our heritage and the trust we've built with our customers for over a century. As we continue our digital transformation journey, we're looking for an experienced Product Owner - Customer Data Mastering to shape and lead our strategic customer data capabilities.

In this pivotal role, you'll own and drive the roadmap for our Customer Data Mastering Solution, ensuring it delivers tangible business value and aligns with our strategic goals. Collaborating across business and IT functions, you'll be responsible for identifying and prioritising enhancements, championing best practices, and leading initiatives that optimise the quality, governance, and usability of customer data across the enterprise.

As Product Owner for Customer Data Mastering, you'll own NFU Mutual's Customer Data Mastering capability, ensuring its successful delivery, ongoing performance, and continuous improvement.

You'll act as a key subject matter expert, providing direction and guidance to major change programmes on how best to leverage and protect customer data while maintaining its integrity and alignment with our strategic vision. Working collaboratively with stakeholders across the organisation, you'll shape and manage the backlog of change and enhancement activity, ensuring prioritisation aligns with business goals and delivers measurable outcomes.

You'll be instrumental in embedding effective processes, driving data governance alignment, and influencing decisions that maximise the value of customer data across the enterprise. Alongside this, you'll lead the development and monitoring of performance metrics that measure the efficiency and effectiveness of our data mastering solutions, using insights to identify opportunities for further improvement. You'll also play a key role in delivering customer data improvement initiatives, supporting innovation through proof-of-concept activities, and ensuring NFU Mutual remains at the forefront of Customer Data Mastering best practice.

About you

You're an experienced Product Owner and recognised expert in Customer Data Mastering, passionate about using data as a strategic asset. You're comfortable working across complex, matrixed environments and skilled at balancing technical insight with business priorities.

You'll bring:

• Proven experience as a Product Owner in a large, cross-functional organisation.
• Significant experience with Customer Data Mastering solutions (e.g. IBM MDM or equivalent) within insurance, financial services, or other regulated sectors.
• Deep knowledge of Master Data Management principles, including data modelling, data analysis, and governance.
• Strong stakeholder management and communication skills, with the ability to influence at senior levels.
• Commercial awareness and experience managing budgets and vendor relationships.
• A proactive, analytical mindset and the ability to navigate ambiguity to deliver clarity and progress.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - £65,000 - £80,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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