Senior Third Party Operational Risk and Resilience Manager

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you

About the role

Join our dynamic Operations Division, where change is embraced and opportunity is abundant. As a 3rd Party Operational Risk and Resilience Manager you will be part of our Risk & Resilience function, playing a pivotal role in enhancing third-party risk management across a rapidly evolving organisation. We're looking for someone agile, entrepreneurial, and excited to make a real impact in a business that's recently undergone transformation and is full of momentum.

What you'll be doing

• Collaborate with Heads of Functions to ensure appropriate categorization and tiering across all suppliers and third-party relationships.
• Develop comprehensive risk and resilience third-party reporting for use in Senior Leadership Team (SLT) and Risk and Resilience committees and working groups , including progress on risk appetite metrics.
• Conduct thorough gap analyses on all third-party regulatory policies and consultation papers, consolidating a clear action plan with defined accountabilities aligned with Operational Risk & Resilience requirements.
• Provide guidance, oversight, and challenge Operations Leadership (SLT and extended leadership team) and contract managers across all aspects of Third-Party risk management.
• Offer focused oversight and challenge on the management of Third Parties providing and/or operating services and solutions for HL.
• Ensure the Operations Division has robust Third-Party Risk procedures suitable for its current size, scale, and planned growth.
• Design, lead, and manage an Operations Risk Assurance model aligned with Compliance Monitoring and Internal Audit, appropriate for the division's current size, scale, and planned growth.
• Oversee and manage First Line of Defence (1LoD) oversight and challenge for the Division's third-party risk and resilience management.
• Prepare papers for Executive and Board Committees, covering the third-party risk and resilience agenda.
• Be accountable for the delivery of third-party regulatory requirements arising from PS21/3, CP24/28, and CTP, and transition these into Business as Usual (BAU) operations, focusing on establishing and embedding appropriate and effective governance and controls in the 1LoD.
• Attend governance committees as required or deputize for the Head of Operational Resilience & Business Continuity. 1LoD oversight and challenge for the Divisions operation of third-party risk and resilience management

About you

• Proven experience in third-party risk, and leadership within a large/complex organization.
• Strong focus on change and third-party management principles that support and deliver against strategic business objectives, balancing risk management and client outcomes.
• Proven experience in leading Second Line of Defence (2L) Assurance activities.
• Good knowledge of the FCA Handbook.
• Proven ability to influence and direct senior and executive staff.
• Proven ability to build and maintain strong and effective relationships with staff at all levels.
• Substantial experience in risk or compliance roles within a relevant financial services sector

Interview process

This will be a two-stage interview process consisting of competency-based questions and a presentation.

Working Schedule

The role is based in our Bristol head office, BS1 5HL. This role is a 12 month FTC, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern, with a requirement for you to be in the office 3 days a week.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review 
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure 
• Option to purchase an additional 5 days holiday**  
• Flexible working options available, including hybrid working  
• Enhanced parental leave 
• Pension scheme up to 11% employer contribution 
• Income Protection and Life insurance (4 x salary core level of cover)  
• Private medical insurance* 
• Health care cash plans - including optical, dental, and outpatient care 
• Health screening programme
• - confidential support including mental health counselling and remote GP 
• Wellhub - unlimited access to fitness providers and wellness coach sessions 
• Variety of travel to work schemes with bike storage and shower facilities 
• Inhouse barista and deli serving subsidised coffee and sandwiches 
• Two paid volunteering days per year 

* dependant on role level 

** only available to select during our annual benefits window, in November each year 

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Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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