Service Operations Manager

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you're invited to apply for this role.

Job Description

***Must have active DV clearance or ability to maintain current clearance**

Fluor is looking for an experienced leader that can leverage their technical experience and tools to streamline service delivery by creating an environment of success where team members feel empowered and able to do their jobs. The Service Operations Manager is responsible for up to 15 direct reports working within the functional areas of Safety, Environmental, Construction Management, Space Planning, Facilities Planning, and Quality. The Service Operations Manager ensures that all services are delivered effectively, efficiently, and in compliance with contractual, regulatory, and organizational requirements.

You'll be at the heart of driving service excellence across a high performance, diverse, and cross-functional team. In this dynamic, hands-on role, you'll lead and oversee day-to-day operations, ensuring seamless delivery of services, operational efficiency, compliance, and a culture of continuous improvement. You'll play a key strategic role in supporting scalable, client focused operations aligned with our business growth.

Basic Job Requirements

• Provide leadership, direction, and oversight for a multi-disciplinary team of up to 15 professionals.
• Develop and manage short- and long-term plans for safety, environmental compliance, facilities planning, construction management, space planning, and quality initiatives.
• Ensure contract compliance by aligning service delivery with customer requirements, corporate policies, and applicable codes, standards, and regulations.
• Foster a culture of safety, quality, and continuous improvement across all functional areas.
• Manage budgets, schedules, and resources for assigned services to achieve operational and financial objectives.
• Partner with program leadership to develop and implement strategies that enhance efficiency, reduce risk, and optimize performance.
• Coordinate with internal stakeholders, subcontractors, and external agencies to ensure successful execution of projects and daily operations.
• Support workforce planning, hiring, training, mentoring, and performance management to build a strong and capable team.
• Provide regular reporting on performance metrics, risk management, and compliance status.
• Lead by example in promoting ethical conduct, accountability, and teamwork.

Other Job Requirements

Leadership & Team Development

• Strategic Planning & Execution
• Safety & Compliance Focus
• Customer Service & Stakeholder Engagement
• Financial & Resource Management
• Continuous Improvement & Innovation

Preferred Qualifications

• Bachelor's degree in engineering, Facilities Management, Construction Management, Environmental Science, or related field; equivalent experience may be considered.
• Proven ability to manage multi-disciplinary teams and deliver results across diverse functional areas.
• Strong knowledge of safety, environmental, and quality management principles within an O&M or construction environment.
• Demonstrated ability to develop and manage budgets, schedules, and resources effectively.
• Excellent communication, organizational, and problem-solving skills.
• Ability to build and maintain strong working relationships with stakeholders at all levels.
• Experience working under U.S. Government or large-scale commercial O&M contracts is highly desirable.

To be Considered Candidates:

Must be authorized to work in the country where the position is located.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

Notice to Candidates:

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

Perks And Benefits
9- Day Fortnight: Experience A Better Work-Life Balance With Our 9-Day Fortnight Schedule, Giving You Off Every Other Friday
Hybrid Working: Embrace Flexibility With Our Hybrid Working Model, Allowing You To Work Remotely For 2 Days A Week And Be On-Site For 3 Days
Flexible Working Hours: Tailor Your Work Schedule To Suit Your Lifestyle With Our Flexible Working Hours, Empowering You Tomanage Your Time Effectively
Benefits Include Company Pension, Life Insurance Cover, Private Medical Insurance, Employee Assistance Programme, Cash Plan, Dental, Optical, Financial Wellness, Ride To Work, Will Writing, Technology Loan, Season Rail Ticket.
Paid Membership For Approved Institutions: Enhance Your Professional Development With Paid Memberships For Approved Institutions, Allowing You To Expand Your Knowledge And Skills.

---