Credit Control Administrator

At Places for People, we hire People, not numbers So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially.

More About The Team
We are looking to hire a Credit Control Administrator on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

This role will be overseeing the credit control administration within the portfolio, ensuring the highest level of service to both internal and external clients.

The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm.
After an initial period of training, we can offer hybrid working (3 days at home).

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

For more information please download our job profile available on our website.

More About You
Credit Control experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills

• Customer Service Experience,
• Excellent telephone manner,
• Good IT skills,
• Stakeholder engagement skills,
• Experience of working within a fast paced environment.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities