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Assistant Service Manager
2 weeks ago
Main area
General Surgery
Grade
Band 6
Contract
Secondment: 12 months
Hours
Full time hours per week (Pa incl HCAS Outer pro rata)
Job ref
FM-SC-VCG
Site
Trustwide
Town
Sutton
Salary
£44,485 - £52,521 Pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
21/10/2025 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overviewAssistant Service Manager Band 6 General Surgery
This is an exciting opportunity for an enthusiastic, hard-working candidate to work closely with the General Surgery Service Manager within the Surgery Division covering a secondment for 12 months.
Main duties of the jobYou will be responsible for ensuring the efficient and effective delivery of patient care. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (clinical, operational and financial) are met.
The post holder will manage the Patient Pathway Coordinators and Assistants. The post holder will work closely with the Clinical and Nursing Leads to ensure a high standard of patient care is delivered within the Directorate.
This post includes cross site working with the expectation that the hours will be worked flexibly over 5 days to support the POD teams from the hours of
Working for our organisationEpsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilitiesPlease see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specificationKnowledge
Essential criteria
- An understanding of supervisory responsibilities
- Must be computer literate and champion the use of IT
- Excellent standard of use with Microsoft Office (particularly Excel, Word & PowerPoint)
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity knowledge
Essential criteria
- Excellent communication skills both written and oral
- Analytical skills
- Using resources effectively and efficiently
- Achieving results while maintaining service user focus and personal integrity at all times
- The ability to prioritise tasks effectively
- Ability to facilitate change
- Ability to plan/implement effective projects and work streams
Essential criteria
- Experience of supervising staff including the use of HR policies and procedures
- Experience of patient administration work in a healthcare setting
- Management and knowledge of Referral to Treatment standard
- Knowledge of project management
- Involvement in budget management
Essential criteria
- Management qualification or equivalent knowledge
- Evidence of continuing professional development
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone:
Text:
Email:
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badgesApplicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
