Application Support Analyst

Location: Bristol

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at    

We give you a world of potential

Our team are currently looking to recruit an Application Support Analyst to join our Communication Services department within Computershare Investor Services.

What makes this role exciting when there are other similar roles in the market? Well, there are a few things that make this role stand out:

• The team has a strong bond and are very sociable leading to great team spirit and collaboration.

• Opportunities to raise your profile and develop as you gain new skills in an expanding role.

• Opportunity to work for a large global company.

Like what you have read so far? Then please read on to discover what the role entails.

A role you will love

This role combines traditional application support with the specialist support of our automated communication solutions - custom-built processes that automatically collect, process, and transform client data into print-ready or electronically delivered communications.

You will provide first and second-line technical support across a variety of business-critical applications, services, and server infrastructure. This includes in-house developed systems, client-specific data processing and communication delivery services and third-party software solutions.

You will also have the opportunity to work alongside application support analysts and implementation support analysts who have now merged into one team.

Some key responsibilities:

• Efficiently managing and resolving support and incident tickets, ensuring timely communication with stakeholders.

• Diagnosing and troubleshooting issues in applications, automated workflows, and integrated services.

• Working closely with developers, business analysts, and infrastructure teams to ensure smooth operation and quick issue resolution.

• Applying structured problem-solving techniques to identify root causes and prevent recurrence.

• Contributing to continuous improvement initiatives that enhance system stability, performance, and service quality.

• Provide additional support services, answer queries, assist users and internal clients, etc.

What will you bring to the role? 

In this role, you will be a critical link between our technology teams and the operational delivery of services to clients, ensuring that both our applications and automated communication solutions run reliably, meet agreed service levels, and adapt effectively to evolving business needs.

Other key skills required for the role include:

• Significant experience in an IT (first and second line) technical support role.

• Some experience in delivering IT-related projects including DR events.

• Solid understanding of the ITIL framework.

• Some experience in business analysis, release management, and incident management processes.

• Strong problem-solving skills with clear, detail-oriented communication in both written and verbal form.

• Basic SQL querying skills and the ability to analyse datasets to diagnose and resolve data-related issues.

Does this sound like the role for you? Then feel free to apply or reach out for a chat

Rewards designed for you.   

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit  

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